topic Re: Nest doorbell problem with Samsung phones in Cameras and Doorbells

Nest doorbell problem with Samsung phones

vyndo — Wed, 11 Oct 2023 14:11:31 GMT

I can't believe such a big problem as this one hasn't been fixed yet by Google. I'm finding Reddit & Google nest community posts from 4 years ago addressing this bug and still there is no solution.

I recently installed my Google nest wired 2nd Gen doorbell and noticed that the person at the door hears a loud echo of their own voice when using the talk & listen session. Just like many other users only if i use my Samsung (Galaxy S23 Ultra). Talking through our Google Home Hub has no issues at all.

yes i've:

-rebooted my phone and doorbell
-factory reset the doorbell
-Reinstalled the home app
-Given the Home app all the permissions it needs
-Disconnected all bluetooth accessories from my phone

normally i'm not one for shouting into the void. But i'm hoping more Samsung users will do so. Then hopefully Google will give us the update the Home app needs. Until that time i guess i'll be turning on and off my mic while using the talk & listen feature.

Re: Nest doorbell problem with Samsung phones

EmersonB — Sat, 14 Oct 2023 22:28:30 GMT

Hi vyndo,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, do you have another mobile device where you can check if you'll be getting the same issue?

Give these steps a try:

Check the volume on the device where the live or recorded video is being played and make the necessary adjustment if applicable.
Verify that the audio settings on the app is correct :
- On the Home app, tap the doorbell or camera Settings Audio, and toggle the Microphone on.
- On the Nest app, tap the doorbell or camera Settings, and set the Microphone on.
When applicable, adjust the volume slider until you’re satisfied with the audio.
Confirm if the audio issue happens on other mobile devices or computers.

Let us know how it goes.

Best,

Emerson

Re: Nest doorbell problem with Samsung phones

lllPREACHER — Sat, 21 Oct 2023 18:27:33 GMT

I'm in the same boat as you using the same device (Samsung S23 Ultra). I've been going back and forth with support but they keep recommending the same generic solutions (all in which you've mentioned). This obviously a software issue that needs to be addressed and from what I've seen people in our very same situation have been experiencing this since 2021. I don't think I'll be waiting around for a fix if it's been this long already. Love the Google ecosystem however this product has been very disappointing.

The audio works fine on the Google Pixel 6 however the problem occurs on the Samsung S23 Ultra.

Re: Nest doorbell problem with Samsung phones

vyndo — Sat, 21 Oct 2023 19:14:04 GMT

Thank you for shouting into the void with me!

Re: Nest doorbell problem with Samsung phones

EmersonB — Sat, 21 Oct 2023 22:36:37 GMT

Hello folks,

@lllPREACHER, we appreciate your efforts in posting here. Please share your case ID here so that we can take a better look at what happened.

@vyndo, how's it going? Were you able to perform the steps suggested above?

Regards,

Emerson

Re: Nest doorbell problem with Samsung phones

1in1class — Tue, 31 Oct 2023 03:41:22 GMT

This has been a big issue with so many people. Yet the Community Specialists keep repeating themselves instead of fixing what is already problematic.

This is a big issue with security and people paying for the service as many stated their case IDs. @vyndo here is a link:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-cameras-and-doorbell-have-no-audio-on-Android/m-p/491862#M86779

You will see many individuals with same problem and the same repeat 101 text book specialist post.

Google needs to address this as some people are already taking up actual cases to media outlets and further.

Re: Nest doorbell problem with Samsung phones

Denis_McGovern — Fri, 10 Nov 2023 22:51:20 GMT

Same problem here with two nest doorbells and a floodlight cam. Audio works when recorded but is barely audible when live. Please fix

Re: Nest doorbell problem with Samsung phones

EmersonB — Wed, 03 Jan 2024 22:35:46 GMT

Hey Denis_McGovern,

I appreciate your efforts to post your concern here. To confirm, were you able to perform the steps I suggested above? In case you have an update, don't hesitate to post it here.

Thanks,

Emerson