Camera won’t connect to app

Amesx64 — Mon, 20 Nov 2023 21:54:55 GMT

My camera won’t connect to the app. I’ve reset the camera, reset the Wi-Fi, and moved the router closer and nothings works. Any other suggestions before I throw this camera onto the train tracks 🤦‍♀️

Re: Camera won’t connect to app

EmptyNester — Mon, 20 Nov 2023 22:37:04 GMT

Hello, I'm an end user like you. Let me try and escalate this and see if the google techs can help.

Re: Camera won’t connect to app

Lance_L — Tue, 21 Nov 2023 00:11:11 GMT

Hi everyone,

@Amesx64, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues setting up the Nest camera. Let’s check it out.

A few questions: are you getting any error messages when you add the device to the Home app? What is the color of the status light? Is it pulsing blue? If not, please follow the steps below:

Save any video history on the device, if any. Follow this guide.
Unmount the Nest camera, and then locate the reset pinhole on the back of the device.
Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
Release the button. Your device will be restored to its factory settings.
After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
Cellular data should be turned off.
On the iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
Start adding the device back to the Google Home app.

Let me know how it goes.

I appreciate the help, EmptyNester.

Best,

Lance

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Camera won’t connect to app

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