topic Re: Is the Nest Cam compatible with the Nest app yet? in Cameras and Doorbells

Is the Nest Cam compatible with the Nest app yet?

Jameswhickey — Tue, 21 Nov 2023 06:40:17 GMT

Hi All

I bought my 3 Nest Cams about 6 months ago - does anyone know if the Nest app compatibility issues have been resolved?

The google home app, whilst great for some devices falls seriously short of trying to genuinely manage security incidents and provide any kind of critical alerts, particularly in the middle of the night - a little text message ding doesn't cut it, especially when I have on DND.

Thanks!

Re: Is the Nest Cam compatible with the Nest app yet?

Super_paulie — Tue, 21 Nov 2023 09:25:04 GMT

The Home app isnt great for anything from what i can see. You cant even set a schedule for your own Google-controlled heating... kinda important for a "Home".

Re: Is the Nest Cam compatible with the Nest app yet?

MplsCustomer — Tue, 21 Nov 2023 18:29:34 GMT

@Jameswhickey

The newer Google Nest cameras and doorbells released starting in Sept. 2021 get installed in the Google Home app and on the home.google.com website. There are no plans that I know of to ever make them work in the Google Nest app. Rather, Google Nest is starting the process of letting us customers test out moving our older cameras from the Google Nest app to the "Public Preview" version of the Google Home app.

https://www.googlenestcommunity.com/t5/Blog/Nest-Cam-Indoor-1st-gen-expanded-support-rolling-out-in-the-Public-Preview/ba-p/451056

We're not participating because there are still Google Nest app features that have not been added to the Google Home app:

https://support.google.com/googlenest/answer/13038234#zippy=%2Cnest-app-only-features

I don't know if Google Nest ever plans on adding these Google Nest app features to the Google Home app.

Re: Is the Nest Cam compatible with the Nest app yet?

Jameswhickey — Tue, 21 Nov 2023 18:44:59 GMT

Thanks for replying. Regret buying them now knowing all these shortfalls in functionality

Re: Is the Nest Cam compatible with the Nest app yet?

Super_paulie — Tue, 21 Nov 2023 20:22:58 GMT

It's a very big club you've joined with the same thoughts.

Re: Is the Nest Cam compatible with the Nest app yet?

canosoup — Thu, 23 Nov 2023 05:05:15 GMT

Google destroyed Nest. There support sucks, there cameras break and they want a monthly subscription? Joke.

Re: Is the Nest Cam compatible with the Nest app yet?

EmersonB — Sat, 25 Nov 2023 22:39:25 GMT

Hi folks,

Thanks for reaching out here in the Community. We hear you and we understand that the new versions of Nest Cameras and Nest Doorbells are not controllable remotely from Nest app including some of the features and we don't have any news to share about applying this feature to the Google Home app. We're always looking for ways to improve and we'll take it as feedback. I'd suggest you send feedback to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this.

Regards,

Emerson

Re: Is the Nest Cam compatible with the Nest app yet?

Jameswhickey — Sat, 25 Nov 2023 23:50:13 GMT

Awesome love giving feedback without any hope of getting a reply 😀

Re: Is the Nest Cam compatible with the Nest app yet?

EmersonB — Wed, 13 Dec 2023 22:51:21 GMT

Hi Jameswhickey,

I know how important this is for you. We’ll take note of it and ensure that we'll learn from your experience as we continually improve our products and services. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future.

Best,

Emerson