topic Re: Nest camera lost connection during setup and won’t turn on in Cameras and Doorbells

Nest camera lost connection during setup and won’t turn on

Helpcameraissue — Thu, 23 Nov 2023 11:20:00 GMT

I had put my new camera on change and was going through the setup in the app, all lights were on and the camera was making the normal noises.
my phone locked during setup so I had to start again.
Ever since I had to restart the setup process, the camera will not change or turn on any lights/make noise.
I have tried the reset tips online. Nothing is working.
can someone help please?

Re: Nest camera lost connection during setup and won’t turn on

MplsCustomer — Thu, 23 Nov 2023 14:56:07 GMT

@Helpcameraissue

Did you perform a factory reset?

1. Locate the reset button on the back of the camera. (Tip: The reset button on the Nest Cam (battery) is located on the back of the camera head.)

2. Press and hold the button:

- At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you'll hear a confirmation tone.

3. Release the button. Your camera will restore to its factory settings.

4. After the factory reset, your camera will appear as “Offline” in the app until you remove it.

https://support.google.com/googlenest/answer/9252162

Re: Nest camera lost connection during setup and won’t turn on

Helpcameraissue — Thu, 23 Nov 2023 19:32:30 GMT

Yep! I did the reset and no lights came on or noise from the camera.
is there anything else I can do?

Re: Nest camera lost connection during setup and won’t turn on

MplsCustomer — Thu, 23 Nov 2023 19:56:01 GMT

@Helpcameraissue

You could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Nest camera lost connection during setup and won’t turn on

Lance_L — Sun, 26 Nov 2023 00:21:51 GMT

Hey everyone,

@Helpcameraissue, thanks for reaching out to the Community. I’d like to check if you still need help with the Nest camera. Were you able to contact the support team as suggested by MplsCustomer above? If yes, how was it?

If you haven’t been able to contact our support team yet, I'd be happy to take a look into this for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

I appreciate the help, MplsCustomer.

Best,

Lance

Re: Nest camera lost connection during setup and won’t turn on

Lance_L — Tue, 28 Nov 2023 00:24:47 GMT

Hi all,

@Helpcameraissue, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance

Re: Nest camera lost connection during setup and won’t turn on

Helpcameraissue — Tue, 28 Nov 2023 01:36:48 GMT

Hi there. I contacted support and it was identified that I received a faulty charger cable. I should be receiving the replacement soon

Re: Nest camera lost connection during setup and won’t turn on

Lance_L — Tue, 28 Nov 2023 02:26:00 GMT

Hey Helpcameraissue,

Gotcha. Thanks for letting us know. Feel free to reach out if you have any other questions in the future, or visit our Help Center for handy guides on how to fix a problem with Nest cameras and doorbells.

Cheers,

Lance