Home won’t add Nest camera and deploy software

Nicko88 — Sat, 02 Dec 2023 04:11:51 GMT

Looking to get some assistance. I purchased and installed a battery camera for my. I followed the directions to ensure it was installed properly and can confirm it turns on/gets power.

During installation (after I scanned the QR code), I received a notification that the camera needed to download an update (which stalls at 2%). I've tried everything from restarting the device, resetting the router, moving the router to the room closest to my camera - nothing helps. Have already done a factory reset and yet again, the software update gets stuck at 2%.

I had my wife download the app and try to install on his phone but he too, gets stuck at 2% for the software update.

Any and all insight is greatly appreciated, I really just want the product I purchased to work.

Re: Home won’t add Nest camera and deploy software

EmptyNester — Sat, 02 Dec 2023 23:34:11 GMT

Hello, I'm an end user like you. Have you tried the update again today? Sometimes I have seen the Google Servers have 'issues' that resolve after a few hours or a day.

If it still won't update here is how you can get help from Google:

Here is a link that will let you open a support ticket. Once you answer the questions you will be able to escalate to a phone call with a tech person if you want to.

https://support.google.com/googlenest/gethelp

Once you have this resolved please return here and let us know what the answer was.

topic Re: Home won’t add Nest camera and deploy software in Cameras and Doorbells

Home won’t add Nest camera and deploy software

Re: Home won’t add Nest camera and deploy software