topic Re: Google Support NOT helping!!! Need management. in Cameras and Doorbells

Google Support NOT helping!!! Need management.

ScvSteven — Sat, 02 Dec 2023 16:20:37 GMT

Contacted support a month ago, beginning of Nov. I’ve spent a good 4 hours online with them (reset this, reset that, turn on/off, sent screenshots and picture's, blah, blah). The issue is simple: I have a blurry spot in the middle of my nest doorbell (battery), basically making it useless. Solution: Just send me warranty replacement link. What is the problem Google? I just get the runaround. Emails say they will escalate and get back to me. They don’t. Online chat says they are sorry, can’t help me, wait for email. What is the problem ?? [1-4010000034963]

Re: Google Support NOT helping!!! Need management.

Muddi — Sun, 03 Dec 2023 06:47:47 GMT

Hello ScvSteven,

We apologize for the fact that your experience with us hasn't been up to your expectations, and we apologize for the inconvenience caused. Unfortunately, we haven't received any updates from our team regarding the issue. Rest assured that we'll communicate this to our higher tier of support to check on the progress of the issue. Thank you for your patience and understanding.

Cheers,

Muddi

Re: Google Support NOT helping!!! Need management.

wweakley — Sat, 16 Dec 2023 18:40:42 GMT

Nest online help is useless and frustrating. There are no real people involved, only computers that give you the run-around. I have gone back to my old thermostat.

Re: Google Support NOT helping!!! Need management.

Drudig — Tue, 02 Jan 2024 20:48:45 GMT

emails disappeared on my Mac Book Pro.....how do I get them back?

Re: Google Support NOT helping!!! Need management.

Drudig — Tue, 02 Jan 2024 20:51:16 GMT

Nothing from Google