topic Re: Phone number change in Cameras and Doorbells

Phone number change

jkosoglow — Wed, 29 Nov 2023 13:10:51 GMT

I have a nest account. When I login, it wants to send a code to my OLD phone number and I can't figure out how to login to my account to make the phone number change.

HELP!!!

Re: Phone number change

MplsCustomer — Wed, 29 Nov 2023 16:02:27 GMT

@jkosoglow

Google Nest says this:

"If you plan to get a new phone number and stop using your old one, you should turn off 2-Step Verification before you deactivate your old line. Then you can turn 2-Step Verification back on with your new number."

https://support.google.com/googlenest/answer/9295081?hl=en-GB&sjid=312377634831581123-NC#zippy=%2Cchange-your-phone-number

Re: Phone number change

EdmondB — Tue, 05 Dec 2023 21:27:16 GMT

Hello jkosoglow,

I'd like to jump in here and check if you've seen MplsCustomer’s response. The options here if you don’t have a way to reactivate your phone are to create a new Nest account and connect your Nest devices. Let me know if you have more questions.

Thanks for the help, @MplsCustomer.

Best,
Edmond