topic Re: Nest Doorbell Battery buzzing audio in Cameras and Doorbells

Nest Doorbell Battery buzzing audio

flyingpan — Thu, 30 Nov 2023 14:44:52 GMT

Yesterday, my battery powered Nest Doorbell, when viewing the feed has a buzzing audio noise when viewing it on any of our Pixels or in the browser.

I have carried out a soft reset, a factory reset, then contacted customer support yesterday. They told me to do another soft reset, which I did, and nothing has changed so followed up with yet another factor reset.

The buzzing continues.

Seemingly my warranty ended 10 days ago, because i've been told "In this case, I recommend buying a new doorbell".

Understandably, I'm reticent to spend another £180 on a device that wants to fail not even two weeks outside of warranty.

Has anyone else got any other potential solutions to solving this issue?

(My Nest Camera has no sound issues).

Re: Nest Doorbell Battery buzzing audio

EmersonB — Wed, 06 Dec 2023 22:50:52 GMT

Hello flyingpan,

Thanks for reaching out here in the Community. We hear you and we wanted to help you with this. Please share your case ID here so that we can take a closer look at what happened.

Regards,

Emerson

Re: Nest Doorbell Battery buzzing audio

flyingpan — Thu, 07 Dec 2023 13:01:50 GMT

Thanks, you can probs close this now. Since raising this, and escalating via email, Google agreed to replace the device due to how close it was falling out of warranty.

Re: Nest Doorbell Battery buzzing audio

EmersonB — Thu, 07 Dec 2023 18:32:03 GMT

Hello flyingpan,

We appreciate your efforts for notifying us about this. We're glad to know that your replacement is on it's way. Feel free to start a new topic in case you have issues with your Nest devices.

Best,
Emerson