topic Re: Yet another peeling doorbell in Cameras and Doorbells

Yet another peeling doorbell

PedroSuffolk — Mon, 11 Dec 2023 15:57:50 GMT

Adding my experience to the literally hundreds of people on here whose doorbells have disintegrated. Even though I've had it for less than three years, it's out of warranty so I'm on my own.

It's a clear design and manufacturing issue right from the get-go. Insufficient quality plastic for an item that is specifically designed to go outside. I paid over £200 for it, and the same again in subscriptions. You really don't expect quality this poor.

Google really should acknowledge the flaw and replace with no questions. However, I'm stuck with something with atrocious build quality. I would hope they've rectified this in later models.

Re: Yet another peeling doorbell

kevin-in-ky — Mon, 11 Dec 2023 18:39:44 GMT

I have a Nest Hello Doorbell that is over 3 years old and still looks fine. Which doorbell model are you referring to? Maybe a photo to show the issue would help?

Re: Yet another peeling doorbell

tsebastian — Mon, 11 Dec 2023 20:50:07 GMT

contact support pls they will help you

Re: Yet another peeling doorbell

PedroSuffolk — Mon, 11 Dec 2023 21:34:35 GMT

Support have told me "tough luck" as it's out of warranty. No option to attach a photo in this forum, so I can't do that - but it looks terrible, for a supposedly premium piece of equipment.

Re: Yet another peeling doorbell

Jenelyn_O — Mon, 11 Dec 2023 21:42:54 GMT

Hi everyone,

@PedroSuffolk, thanks for reaching out. I'm sorry for the trouble this may have caused you. It’s never our intention to cause frustration or disappointment — we'd like to check for options. Please fill out this form with the needed information and let us know once you're done.

I appreciate the input, @kevin-in-ky and @tsebastian.

Best,

Jenelyn

Re: Yet another peeling doorbell

kevin-in-ky — Mon, 11 Dec 2023 21:45:02 GMT

It must not be the Nest Hello Doorbell you are referring to as I don't see what part of it could even peel.
I bought this doorbell in August of 2020 and it still is in pretty good shape. Granted my door faces somewhat north so I don't get any blazing afternoon sun on it. And I do have a covered porch.

BTW you can attach photos by pasting in a copied photo or using the insert photos button in the toolbar

Re: Yet another peeling doorbell

PedroSuffolk — Mon, 11 Dec 2023 21:48:04 GMT

Oh the image upload button has reappeared. But I had to spend 10 minutes mucking around in photoshop to get it under the required filesize for this 90s-era bulletin board Google have chosen for their support channel

Re: Yet another peeling doorbell

PedroSuffolk — Mon, 11 Dec 2023 21:48:53 GMT

As I say, the forums are full of people with the same problem

Re: Yet another peeling doorbell

Jenelyn_O — Mon, 11 Dec 2023 21:56:13 GMT

Hi there PedroSuffolk,

Thanks for providing the photo of your Nest Hello doorbell, and for sharing your thoughts and experience — we'll take it as feedback. Please let me know once you're done with filling out the form.

I appreciate the input, @kevin-in-ky.

Regards,

Jenelyn

Re: Yet another peeling doorbell

PedroSuffolk — Mon, 11 Dec 2023 22:04:57 GMT

I've done the form thanks

Re: Yet another peeling doorbell

Jenelyn_O — Mon, 11 Dec 2023 23:23:19 GMT

Hey PedroSuffolk,

I received your form and created a case for you. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Thanks,

Jenelyn

Re: Yet another peeling doorbell

AdamE — Tue, 12 Dec 2023 11:05:43 GMT

Maybe the 'Consumer Rights Act 2015' can help?

Section 9 - https://www.legislation.gov.uk/ukpga/2015/15/section/9 - Goods must be of 'satisfactory quality'

or even

Section 10 - https://www.legislation.gov.uk/ukpga/2015/15/section/10 - Good must be 'fit for particular purpose'

If either apply then I believe in the UK we have 6 years to claim (it seems 5 in Scotland for some reason).

Re: Yet another peeling doorbell

EmersonB — Fri, 15 Dec 2023 22:35:13 GMT

Hey folks,

@AdamE, we appreciate you sharing this information. In case you have the same issue, you may fill out the form shared above, so that our support team will check their options to help you out.

Thanks for answering, Jenelyn and tsebastian.

Regards,

Emerson