topic Re: Nest Doorbell (Battery) Won’t stay On in Cameras and Doorbells

Nest Doorbell (Battery) Won’t stay On

Fendi3ddy — Wed, 13 Dec 2023 00:22:30 GMT

I’m having an issue where my Nest Doorbell isn’t showing it’s status or just turns off. It won’t blink a color or light. Once I plug it in, it turns on, works perfectly fine, and shows light status but once i remove the USB-C, it turns off within 3 seconds and no longer responds. I’ve tried Reseting and Factory Reseting but that didn’t change anything. I just got this Doorbell today and Brand New so I expected no issues from the Doorbell it’s self

Re: Nest Doorbell (Battery) Won’t stay On

MplsCustomer — Wed, 13 Dec 2023 03:19:45 GMT

@Fendi3ddy

We have the older Nest Hello Doorbells and not the battery doorbell, but did you charge your doorbell first, until you got a solid white light?

https://support.google.com/googlenest/answer/10732535?hl=en&sjid=15886033768954715856-NC#zippy=%2Cwire-free-installation

Re: Nest Doorbell (Battery) Won’t stay On

Fendi3ddy — Wed, 13 Dec 2023 03:23:10 GMT

Yes. Charged it all the way to 100% but instantly dies when i unplug it

Re: Nest Doorbell (Battery) Won’t stay On

MplsCustomer — Wed, 13 Dec 2023 03:29:09 GMT

@Fendi3ddy

You could try contacting Support, using the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Nest Doorbell (Battery) Won’t stay On

EmersonB — Fri, 15 Dec 2023 22:39:57 GMT

Hi folks,

@Fendi3ddy, thanks for reaching out here in the Community. It could be that its battery is too drained. Typically, It takes approximately five hours to fully charge the battery using a compatible 7.5W AC adapter (sold separately). The battery won't charge at temperatures below 32°F (0°C), and will only charge slowly at temperatures close to freezing.

To learn more, you may visit our public article about "Save battery for Nest cameras and doorbells".

I appreciate your response, MplsCustomer.

Regards,

Emerson