topic Nest Cam (wired) went offline. How do I reconnect? in Cameras and Doorbells

Nest Cam (wired) went offline. How do I reconnect?

JaniceG — Thu, 14 Dec 2023 09:07:22 GMT

My Nest Cam (wired) went offline. How do I reconnect it?

Re: Nest Cam (wired) went offline. How do I reconnect?

gilleslibre — Thu, 14 Dec 2023 10:35:49 GMT

Hi! Have you tried taking the power off to the camera for a minute or so and repowering it up?

You might have a wifi connectivity problem.

Re: Nest Cam (wired) went offline. How do I reconnect?

MplsCustomer — Fri, 15 Dec 2023 16:54:29 GMT

@JaniceG

Have you tried these troubleshooting steps?

https://support.google.com/googlenest/answer/9239727

Re: Nest Cam (wired) went offline. How do I reconnect?

EmersonB — Sat, 16 Dec 2023 22:26:04 GMT

Hi folks,

@JaniceG, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of it? How far is it from your Wi-Fi router? Try restarting your Nest Camera and Wi-Fi router to refresh their connections to the Nest servers.

Let us know how it goes.

I appreciate the help, MplsCustomer and gilleslibre.

Regards,

Emerson