topic Outdoor camera power adapter went bad in Cameras and Doorbells

Outdoor camera power adapter went bad

ChrisB_82 — Sat, 20 Nov 2021 01:58:16 GMT

The power went out at my house today. When it came back on, my two outdoor cameras did not return on. All my other cameras did. I tried the plug. It does have electricity going to it. I unplugged the USB from the power adapter. Once I did that, it was unable to put it back in. Almost like that power adapter piece broke. Exact same thing on both cameras. They are right about a year old, but were only installed about 8 months ago. The cameras are actually indoors, so it has nothing to do with the elements. The power cord just went bad. I can take a USB plug, and plug it straight in to the wall, and the camera powers up. So it is only the power adapter. How do I file the warranty and get the cord replaced?

Re: Outdoor camera power adapter went bad

Brad — Mon, 22 Nov 2021 21:39:16 GMT

Hi there,

I am sorry to hear that you have ran into this issue with your Outdoor Cam power adapter! I would love to submit a Replacement request for you, but I need some clarification first.

Which Nest Cam are we replacing the Power Adapter for? (Need specific Camera model)

Please let me know if you need further assistance!

Best Regards,

Brad.

Re: Outdoor camera power adapter went bad

ChrisB_82 — Tue, 23 Nov 2021 17:48:44 GMT

I will attach a copy of the sn, and a pic of the box. If you need more, let me know. Images of items. I created a link, since the pictures are too large. https://photos.app.goo.gl/denLU1xLdavfbCxYA

Re: Outdoor camera power adapter went bad

Brad — Wed, 22 Dec 2021 19:47:41 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. I am sorry for the delayed response I just wanted to make sure that you know I would still be more than happy to assist you the best I can with this issue. Please let me know!

Best Regards,

Brad.

Re: Outdoor camera power adapter went bad

Brad — Mon, 03 Jan 2022 19:05:23 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.