topic Can’t add a new nest camera to google home in Cameras and Doorbells

Can’t add a new nest camera to google home

LJM — Tue, 19 Dec 2023 14:17:03 GMT

we have 5 different cameras attached to our google home. One wasn’t working, kept saying error, not loading. Tried everything then thought I would delete it and re add it. After I deleted it, it now won’t let me add it back. It makes me go through all the steps of adding a new device then at the end it is not in my camera or device list.

Re: Can’t add a new nest camera to google home

MplsCustomer — Tue, 19 Dec 2023 16:58:09 GMT

@LJM

Which camera do you have? (Your post says "Nest Doorbell (wired Gen 2)".)

Have you tried doing a factory reset? The factory reset instructions for various cameras and doorbells is after the restart instructions in this Help topic:

https://support.google.com/googlenest/answer/9252162

Re: Can’t add a new nest camera to google home

EmersonB — Fri, 22 Dec 2023 22:57:12 GMT

Hello folks,

@LJM, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of your Nest Camera? When re-adding a Nest Camera to your app it will require you to reset it to the factory default and make sure it has a blue light pulsing indicating that it's ready to connect. You may follow the steps from the link shared above.

I appreciate the help, MplsCustomer.

Regards,

Emerson