topic Re: Replacement Chime Connector in Cameras and Doorbells

Replacement Chime Connector

HiZ — Mon, 18 Dec 2023 07:39:02 GMT

Hi, where can I find a replacement Chime Connector which has unfortunately been discarded? I have a Nest Doorbell Wired. Thanks

Re: Replacement Chime Connector

Lance_L — Mon, 18 Dec 2023 22:22:44 GMT

Hello HiZ,

Thanks for reaching out to the Community.

I'd be happy to take a look into this for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

Re: Replacement Chime Connector

HiZ — Mon, 18 Dec 2023 23:02:37 GMT

Hey, thanks for the reply. I’ve since chatted to support and it’s not possible to sort me out as my camera is out of warranty. No offer of any discount on a replacement either sadly. Really disappointed and will have to buy a whole new camera/doorbell. Is there anything you could suggest @Lance_L? Thanks

Re: Replacement Chime Connector

Lance_L — Tue, 19 Dec 2023 00:39:30 GMT

Hey HiZ,

Thanks for the follow-up information. I’m sorry to hear that. Can you share the case ID from your interaction with the support team so I can check what happened?

Keep me posted.

Regards,

Lance

Re: Replacement Chime Connector

HiZ — Tue, 19 Dec 2023 10:28:12 GMT

Ah, sadly I didn't note down the case number as I assumed the transcript would come to my email - which it doesn't seem to have done. I raised a new ticket but they were not able to share the ID of the original. The new one is 9-6946000035741

Re: Replacement Chime Connector

EdmondB — Wed, 20 Dec 2023 00:00:34 GMT

Hello HiZ,

Thanks for the information. Please fill out this form so that we could closely look into your case. Let us know once you’re done.

Best,
Edmond

Re: Replacement Chime Connector

HiZ — Wed, 20 Dec 2023 08:13:04 GMT

Done! Thank you.

Re: Replacement Chime Connector

EdmondB — Wed, 20 Dec 2023 19:51:27 GMT

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Regards,
Edmond

Re: Replacement Chime Connector

HiZ — Wed, 03 Jan 2024 05:57:50 GMT

Thank you for helping me out. The doorbell is now installed and working! Cheers

Re: Replacement Chime Connector

EmersonB — Thu, 04 Jan 2024 22:16:30 GMT

Hey folks,

@HiZ, awesome! we're glad to know that it's working fine now. Let us know if you have additional questions or concerns. You may also start a new thread in case anything comes up with your Nest devices.

I appreciate the help, Lance and Edmond.

Thanks,

Emerson