topic Free Replacement Google Cam in Cameras and Doorbells

Free Replacement Google Cam

lawyerkelly — Fri, 22 Dec 2023 02:34:53 GMT

I have 4 Nest dropcams at home and subscribe to Nest Aware.

I just found out that Google will discontinue support service for Nest cameras next year and Google is offering free replacement and upgrade for these cameras to Google 2nd generation cameras. I think I missed the e mail from Google offering free replacement of these cameras. How else can I contact Google to get free replacement nest cameras. @MplsCustomer

Re: Free Replacement Google Cam

MplsCustomer — Fri, 22 Dec 2023 03:10:40 GMT

@lawyerkelly

Google Nest is only discontinuing support for the old Dropcams, and their replacement offer is apparently limited to customers who have Dropcams and had them on their Nest Aware subscription a month before the April 2023 announcement:

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nest-Users-and/ba-p/391449

Re: Free Replacement Google Cam

lawyerkelly — Fri, 22 Dec 2023 03:13:04 GMT

Yep that would be me. How do I get this offer? I never got the email.

Re: Free Replacement Google Cam

MplsCustomer — Fri, 22 Dec 2023 17:08:02 GMT

@lawyerkelly

Sometimes Google Nest Community Specialists have chimed in on posts like yours and provided a link to a "form" to fill out, to see whether Google Nest will provide you with the rebate offer.

You could also try to contact Support using the link and instructions on this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

We don't have any Dropcams, so I don't know how Google Nest Support will handle your request.

Re: Free Replacement Google Cam

EdmondB — Sat, 23 Dec 2023 01:35:40 GMT

Hi lawyerkelly,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, @MplsCustomer.

Best,
Edmond

Re: Free Replacement Google Cam

lawyerkelly — Sat, 23 Dec 2023 03:23:12 GMT

i already replied and filled out form. i am waiting for someone ot contact me.

Re: Free Replacement Google Cam

Markjosephp — Sat, 23 Dec 2023 13:42:15 GMT

Hello lawyerkelly,

Thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So please keep an eye out in your inbox soon and continue the conversation there for any updates.

Warm regards,
Mark