topic Re: Floodlight missing wall mount for AU in Cameras and Doorbells

Floodlight missing wall mount for AU

Yo — Sat, 30 Oct 2021 22:40:08 GMT

Hi, I just bought the Floodlight in Australia and its missing parts. The google store (AU) on the main picture has a wall mount (large white disc couple of inches bigger than main camera body) around the camera that you fix to the wall that didn't come in the box. You can even clearly see it in the product page for the guy on a ladder installing it over a garage.

Even watching the install video released by google 2 weeks ago talks about it at the 8 minute mark.

The supplied attach point for the one I have doesn't allow for through wall installations which is ridiculous. Google support on phone has been dodging resolving this issue after 4 phone calls.

Re: Floodlight missing wall mount for AU

Yo — Fri, 05 Nov 2021 03:24:57 GMT

Anyone please? Am i at the point where i need to return this camera

Re: Floodlight missing wall mount for AU

Yo — Fri, 05 Nov 2021 03:40:12 GMT

Re: Floodlight missing wall mount for AU

nhuanh — Sat, 13 Nov 2021 04:04:54 GMT

I've just experienced the same thing when buying the Nest Floodlight in New Zealand: no mounting bracket in the box. Anyone at Google have any ideas about this?

Re: Floodlight missing wall mount for AU

Brad — Mon, 15 Nov 2021 18:50:28 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

I can definitely see that they are supposed to come with the wall mount according to the AU Google Store. Please reach out to AU Google Support for further assistance.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Floodlight missing wall mount for AU

Yo — Sun, 21 Nov 2021 08:32:00 GMT

Brad this is next level in frustration. I have been waiting over 3 weeks to have this resolved and keep getting the run around. Can you please PM me who I need to speak to or PM me so I can give you my Reference support numbers

Re: Floodlight missing wall mount for AU

Brad — Mon, 22 Nov 2021 23:20:22 GMT

@Yo

You will need to discuss with Support on this matter. I am located in the US, and though I Moderate these Community Forums, I cannot help you with AU requests. I apologize for the inconvenience.

Best Regards,

Brad.

Re: Floodlight missing wall mount for AU

GarrettDS — Wed, 29 Dec 2021 20:44:46 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS