topic Re: How to speak to a real person regarding billing in Cameras and Doorbells

How to speak to a real person regarding billing

CH23 — Tue, 26 Dec 2023 00:23:52 GMT

Google has me on auto-renew for Nest doorbell. I moved and no longer have the doorbell. I reached out on 12/7/23 via google assistant to see how to cancel the charges. I have a case number. NO RESPONSE from anyone at Google. Any suggestions on how to speak to a real person?

The categories above do not apply to this question. I just chose one. 😉

Thank you!

CH23

Re: How to speak to a real person regarding billing

MplsCustomer — Tue, 26 Dec 2023 15:12:34 GMT

@CH23

You should be able to cancel your subscription by going to this Subscription Management page, clicking on your subscription, clicking on the 3 dots, and selecting "Cancel subscription":

https://store.google.com/subscriptions?hl=en-US

If that doesn't work, you can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.":

https://support.google.com/googlenest/answer/9233159

Re: How to speak to a real person regarding billing

EdmondB — Tue, 26 Dec 2023 21:17:15 GMT

Hello CH23,

Thanks for posting here in the Community. Could you please share us the case no. that you have when you contact our support?

Thanks for the help, @MplsCustomer.

I look forward to your response.

Best,
Edmond

Re: How to speak to a real person regarding billing

CH23 — Sun, 31 Dec 2023 12:43:59 GMT

An update to my question...I was finally able to see that Goggle canceled my Nest subscription. Thank you for the responses.

Re: How to speak to a real person regarding billing

EdmondB — Mon, 01 Jan 2024 06:24:49 GMT

Hi there,

I'm glad to hear that everything's sorted out now. If you need anything else, just let us know we're always here to help.

Cheers,
Edmond