topic Re: Nest App keeps crashing my iPhone in Cameras and Doorbells

Nest App keeps crashing my iPhone

Zephyr101 — Tue, 21 Nov 2023 16:23:11 GMT

For the past couple of months the nest app keeps crashing my iPhone and other IOS devices. At first it was once a week maybe , but now it’s everytime I try to view a recorded event, my phone also heats up extremely quick ! What is going on Google!

Re: Nest App keeps crashing my iPhone

EmersonB — Sat, 25 Nov 2023 22:33:26 GMT

Hi Zephyr101,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the iOS version of your iPhone? Try reinstalling your Nest app and restart your Wi-Fi router and your iPhone to refresh their connections to the Nest server. Let us know how it goes.

Regards,

Emerson

Re: Nest App keeps crashing my iPhone

Zephyr101 — Sat, 25 Nov 2023 23:41:26 GMT

Hello Emerson ,

I have reset all devices as suggest and I’m still having the same issue. I am also running 17.1.1 on both phones (it’s happening on both iPhones)

Re: Nest App keeps crashing my iPhone

EmersonB — Tue, 28 Nov 2023 22:32:19 GMT

Hello Zephyr101,

I appreciate your reply. How about reinstalling the Nest app? Do you have an Android device? In case you do, have you checked if you'd have the same issue? Please share the software version of your Nest app.

To check it (For iPhone):

1. Open the Settings app on your iOS device.

2. Scroll down the settings list and locate your app.

3. Tap on your app to select it. The App Settings Panel has multiple options including Location, Notifications, Shell Version, App Version, etc.

Thanks,

Emerson

Re: Nest App keeps crashing my iPhone

Zephyr101 — Wed, 29 Nov 2023 00:30:01 GMT

Emerson ,

Sorry , I did forget to mention that I did reinstall the app , still getting the same results, the app is crashing the entire phone, during video playback.
We are using google home app for the cameras as that is how we were told to use during the initial set up and what we have been using the entire time.
Google home app version is: App version 3.9.104

Nest app version is 5.73.0.5

Re: Nest App keeps crashing my iPhone

Zephyr101 — Wed, 29 Nov 2023 00:30:16 GMT

Emerson ,

Nest app version is 5.73.0.5

Re: Nest App keeps crashing my iPhone

Zsommers — Sat, 02 Dec 2023 20:41:23 GMT

I’m having the same issue. Google Home app, Nest App, and iPhone are all fully updated. I will watch a prerecorded video from my doorbell and halfway through it will glitch the iPhone and force it to restart.

Re: Nest App keeps crashing my iPhone

EdmondB — Mon, 11 Dec 2023 22:53:03 GMT

Hello everyone,

I’m sorry for the late response. We started a software update last week for the Google Home app on both iOS and Android. Please let us know if you still encounter the same issue when reviewing past events even after getting the latest version of the Google Home App (3.10).

Best,
Edmond

Re: Nest App keeps crashing my iPhone

Zephyr101 — Tue, 12 Dec 2023 15:53:45 GMT

So far so good. Keeping our fingers crossed the update holds !

Thank You for all the follow up

Re: Nest App keeps crashing my iPhone

EdmondB — Tue, 12 Dec 2023 19:47:04 GMT

Hi Zephyt101,

Thanks for getting back to us. I’m glad it’s resolved now. If you need further help, let me know.

Regards,
Edmond

Re: Nest App keeps crashing my iPhone

Suriej — Wed, 03 Jan 2024 12:31:52 GMT

I’m having the same issue. I have uninstalled the app and reset my iPhone. No luck. It’s crashing on my two iPhones but not my android phones.

Re: Nest App keeps crashing my iPhone

EmersonB — Sat, 06 Jan 2024 22:16:00 GMT

Hi Suriej

Thanks for reaching out here in the Community. To confirm, what is the iOS version of your iPhones? Are they on the latest version (17.x.x)? Looking forward to your response.

Regards,

Emerson

Re: Nest App keeps crashing my iPhone

Suriej — Sat, 06 Jan 2024 23:50:51 GMT

Hello,

iOS 17.2.1 (21C66)

Re: Nest App keeps crashing my iPhone

zoeuvre — Sun, 07 Jan 2024 17:33:48 GMT

Hi there Suriej,

Chiming in—iOS has the latest version of 17.2.2. Consider updating your phone so that we can take a look to see if the Nest app will still behave the same.

Kind regards,

Zoe

Re: Nest App keeps crashing my iPhone

Suriej — Mon, 08 Jan 2024 19:48:02 GMT

It’s showing that I have the up to date one???? It’s not showing there is a 17.2.2 and I’m running the 15.

Re: Nest App keeps crashing my iPhone

Suriej — Thu, 18 Jan 2024 10:29:10 GMT

I figured out how to fix it. Thanks for the help.

Re: Nest App keeps crashing my iPhone

EdmondB — Thu, 18 Jan 2024 21:21:41 GMT

Hey there,

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

Cheers,
Edmond

Re: Nest App keeps crashing my iPhone

Sorinel — Sun, 11 Feb 2024 04:38:09 GMT

How you fixed?

Re: Nest App keeps crashing my iPhone

Sorinel — Sun, 11 Feb 2024 04:44:13 GMT

Having issues, my Next app crashes when I try to see video history, moving the cameras from Nest to Home app it is even worse, on every evening the video is going dark you can not see nothing, plus Home app is inferior to the Nest app. I just renew my Nest Aware for 180 a year and not able to see my video history. Please advise if not I will cancel my subscription and buy new cameras because I can not have no video when I need to see something. This is crazy Google you will loose a lot of Nest users with this kind of crappy service

Re: Nest App keeps crashing my iPhone

Sorinel — Sun, 11 Feb 2024 13:34:26 GMT

try to see video history, moving the cameras from Nest to Home app it is even worse, on every evening the video is going dark you can not see nothing, plus Home app is inferior to the Nest app. I just renew my Nest Aware for 180 a year and not able to see my video history. Please advise if not I will cancel my subscription and buy new cameras because I can not have no video when I need to see something. This is crazy Google you will loose a lot of Nest users with this kind of crappy service