topic Re: Missing Cameras. I upgraded to Iphone15 and my cameras (4) have disappeared and I cannot reset in Cameras and Doorbells

Missing Cameras. I upgraded to Iphone15 and my cameras (4) have disappeared and I cannot reset them

rjfroms — Mon, 01 Jan 2024 22:44:34 GMT

I have tried to reinstall my cameras, but I only get as far as two-step verification, and it remains stuck on accounts.google.com

Re: Missing Cameras. I upgraded to Iphone15 and my cameras (4) have disappeared and I cannot reset

MplsCustomer — Tue, 02 Jan 2024 00:33:35 GMT

@rjfroms

I'm not sure why you're trying to reinstall your cameras. When we've upgraded iPhones, all we did after restoring our backup to the new phone was to log back into the Google Nest app and Google Home app with the same Google Account we were previously using.

Re: Missing Cameras. I upgraded to Iphone15 and my cameras (4) have disappeared and I cannot reset

rjfroms — Tue, 02 Jan 2024 22:14:04 GMT

That doesn't work for me. I need to figure out how to get my cameras back on my phone. They are on my Nest.

Re: Missing Cameras. I upgraded to Iphone15 and my cameras (4) have disappeared and I cannot reset

MplsCustomer — Tue, 02 Jan 2024 22:19:17 GMT

@rjfroms

Without any exact details, it's hard to tell what's going in your situation. (It's hard to tell, for example, what you mean by "They are on my Nest."

Try contacting Support using the link and instructions in this post; they often have a callback-in-less-than-a-minute option:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Missing Cameras. I upgraded to Iphone15 and my cameras (4) have disappeared and I cannot reset

rjfroms — Tue, 02 Jan 2024 23:44:15 GMT

Meaning they are on my Nest Display

Re: Missing Cameras. I upgraded to Iphone15 and my cameras (4) have disappeared and I cannot reset

MplsCustomer — Wed, 03 Jan 2024 00:30:50 GMT

@rjfroms

I would still suggest contacting Support. It's sometimes hard to address issues in this forum without posting a lot of precise detail.

I don't follow exactly what's happening in your case. In several instances of iPhone and iPad upgrades, we installed the iPhone or iPad, restored from the backup, and logged into the Google Nest app and Google Home app, and all of our Google Nest devices were there in our one Google Nest "home/structure". I don't recall if there was two-step verification, but if there was, it worked because we were keeping our phone numbers.

Hopefully, in your case it's something simple, and an interchange with Support will solve the problem.

Re: Missing Cameras. I upgraded to Iphone15 and my cameras (4) have disappeared and I cannot reset

EdmondB — Fri, 05 Jan 2024 00:46:30 GMT

Hi there,

I wanted to ensure you had a chance to review the steps shared by MplsCustomer. Have you had an opportunity to try them yet? If so,please let me know how things went and if you need any further assistance.Of course, if there's anything else I can do to help, please don't hesitate to reach out.

I appreciate the help, @MplsCustomer.

Thanks,

Edmond

Re: Missing Cameras. I upgraded to Iphone15 and my cameras (4) have disappeared and I cannot reset

rjfroms — Sat, 06 Jan 2024 20:30:37 GMT

After an hour and three people working on it, I got my cameras back. Thanks

Re: Missing Cameras. I upgraded to Iphone15 and my cameras (4) have disappeared and I cannot reset

EmersonB — Sat, 06 Jan 2024 22:16:47 GMT

Hello folks

@rjfroms, thanks for your update. We're glad that it's resolved now. Let us know if you have additional questions or concerns

I appreciate the help, MplsCustomer and Edmond.

Regards,

Emerson