topic Re: Taking 4 days to charge Nest doorbell inside in Cameras and Doorbells

Taking 4 days to charge Nest doorbell inside

Racer76 — Mon, 01 Jan 2024 15:17:49 GMT

We were getting prompts to charge the doorbell every 3-4 weeks. We do not have it wired, so we bring into our house to charge. About a month ago it did not prompt us. It just went dead. It takes 3-4 days to charge and loses the charge in a week.

Re: Taking 4 days to charge Nest doorbell inside

MplsCustomer — Mon, 01 Jan 2024 15:50:12 GMT

@Racer76

You could try contacting Google Nest Support to determine whether you need a warranty replacement, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Taking 4 days to charge Nest doorbell inside

Racer76 — Mon, 01 Jan 2024 16:39:34 GMT

Went through warranty checker... not in warranty.

Re: Taking 4 days to charge Nest doorbell inside

MplsCustomer — Mon, 01 Jan 2024 20:26:34 GMT

@Racer76

That's certainly disappointing. The battery doorbell has only been available since August 2021, so to hear your doorbell is already failing makes one wonder about the doorbell's design.

Re: Taking 4 days to charge Nest doorbell inside

EdmondB — Fri, 05 Jan 2024 23:56:43 GMT

Hello Razer76,

It sounds like you're having trouble with the battery on your Nest doorbell. I'm here to help you out! To make sure I can give you the best support, can you share the case ID that our support team gave you when you contacted them? That way, I can pull up your case and take a look into this for you.

Thanks for the help, @MplsCustomer.

I look forward to your response.

Best,
Edmond

Re: Taking 4 days to charge Nest doorbell inside

Racer76 — Sat, 06 Jan 2024 01:01:53 GMT

There is no case ID... I went to warranty checker and not under warranty.

Re: Taking 4 days to charge Nest doorbell inside

EdmondB — Tue, 09 Jan 2024 03:45:03 GMT

Hi there,

Thanks for sharing that info! Have you tried factory resetting your Nest doorbell yet? Here is a link on how to restart or factory reset Nest camera or doorbell.

Cheers,
Edmond