topic Not receiving password reset email from nest in Cameras and Doorbells

Not receiving password reset email from nest

ladybug1166 — Wed, 10 Jan 2024 15:04:12 GMT

I am not receiving an email when I hit password reset.

Re: Not receiving password reset email from nest

MplsCustomer — Wed, 10 Jan 2024 16:33:14 GMT

Are you certain you're trying the same email account you've used previously?

If you are trying to log onto the Google Nest app with a non-gmail account, you can try to contact Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

If you are trying to log into the Google Nest app or Google Home app with a gmail account, you could go to the Google Account Help forum:

https://support.google.com/accounts/I

Re: Not receiving password reset email from nest

EmptyNester — Wed, 10 Jan 2024 21:21:10 GMT

MplsCustomer has some great things for you to try.

So the fact that you are posting here in the Cameras section are you trying to do the password request from the Nest App or the Google Home app? The reason I ask is if your gmail account is still logged in on any of your devices then you might try adding a recovery phone number in addition to your email. Here are the instructions:

https://support.google.com/accounts/answer/183723?hl=en&ref_topic=3382296&sjid=3703446995653513791-NC