topic Re: Nest Camera -> Google Home Transfer Failure in Cameras and Doorbells

Nest Camera -> Google Home Transfer Failure

Rubberduck101 — Sat, 06 Jan 2024 21:01:34 GMT

Hi, my first post so please excuse any mistakes.... I have a Nest wired outdoor camera and on the public preview program. Google pushed the notification to move to Google Home from the Nest app. This started but has not completed and now stuck in a 'failure loop' whereby it says 'transferring' in Nest and 'transferring' in Home, yet every 30 seconds I have a failure notification asking me to restart. Rebooted everything, only done on my Pixel and no CCTV. Any ideas very welcome 🙏. Obviously I'd sooner keep event history and setup. Thxs

Re: Nest Camera -> Google Home Transfer Failure

EdmondB — Tue, 09 Jan 2024 20:54:10 GMT

Hello Rubberduck101,

It sounds like you're having a tough time moving your Nest camera to the Google Home app. I'm here to help you out!

Just a few quick questions to help me out. Have you tried closing and reopening the app? Or maybe even reinstalling it? And what about trying a different phone? Does the same issue pop up there too?

I look forward to your response.

Best,
Edmond

Re: Nest Camera -> Google Home Transfer Failure

Rubberduck101 — Thu, 11 Jan 2024 18:45:16 GMT

Thanks Edmond

3 days with Google 'support' and no help. Have managed to solve the problem myself. Solution should it be needed; removed camera from App, deleted all history, uninstall both apps and heading up the ladder to get to the QR code before starting again!

Re: Nest Camera -> Google Home Transfer Failure

EdmondB — Thu, 11 Jan 2024 23:55:34 GMT

Hi there,

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

Cheers,
Edmond