topic Re: Google doorbell fell off mount and broke lens in Cameras and Doorbells

Google doorbell fell off mount and broke lens

ereidlin — Fri, 05 Jan 2024 23:23:43 GMT

The doorbell was installed several days ago (it was a Xmas present). Came home last night and my wife pressed the doorbell and it fell off the mount and the lens broke. Doorbell still works but no camera. Doorbell was fitted as per the instructions. Your advice please.

Re: Google doorbell fell off mount and broke lens

MplsCustomer — Sat, 06 Jan 2024 00:14:55 GMT

@ereidlin

I've seen other posts regarding the battery doorbell falling off of its mount.

You could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Google doorbell fell off mount and broke lens

ereidlin — Sat, 06 Jan 2024 00:20:13 GMT

Thanks for the info.

Re: Google doorbell fell off mount and broke lens

EmersonB — Sat, 06 Jan 2024 20:24:13 GMT

Hello folks

@ereidlin, thanks for reaching out here in the Community. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Regards,
Emerson

Re: Google doorbell fell off mount and broke lens

ereidlin — Sat, 06 Jan 2024 23:01:19 GMT

G'day EmmersonB, I have just submitted the Contact us form from your link. Thanks for responding. Regards Errol

Re: Google doorbell fell off mount and broke lens

zoeuvre — Sun, 07 Jan 2024 17:01:46 GMT

Hi ereidlin,

Thanks for the update. We got the form you've submitted—thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

All the best,

Zoe

Re: Google doorbell fell off mount and broke lens

Ajpnyc — Sun, 07 Jan 2024 17:30:28 GMT

This same thing happened to us, our doorbell is under warranty and we have filled out all of the online forms but have not received a response. When I tried to submit the last form asking someone to contact me, it said to try again during support hours, but none were listed. This is super frustrating!

Re: Google doorbell fell off mount and broke lens

EdmondB — Tue, 09 Jan 2024 21:44:10 GMT

Hello Ajpnyc,

I'm sorry to hear about your experience on your Nest doorbell. We'd love to help you out with this. Could you please fill out this form? Once you're done, just let me know.

Best,
Edmond

Re: Google doorbell fell off mount and broke lens

EdmondB — Thu, 11 Jan 2024 22:19:13 GMT

Hi there,

Just a quick check-in to see if you got the chance to fill out that form. We haven't received it yet, but no worries if you haven't had the time. Just want to make sure everything is all good!

Thanks.
Edmond

Re: Google doorbell fell off mount and broke lens

ereidlin — Fri, 12 Jan 2024 04:56:07 GMT

I have been in touch with the Google Nest Support team via emails and my problem has been successfull resolved under warranty. My experience has been very positive. I hope that Ajpnyc's has had a similar resolution. Thanks Google team.

Re: Google doorbell fell off mount and broke lens

EdmondB — Sat, 13 Jan 2024 01:19:36 GMT

Hey everyone,

@Ajpnyc, we have received the completed form. Someone from our support team will contact you via email to help you. Please let me know if you have any further questions.

@ereidlin, i'm glad to hear that everything's sorted out now. If you need anything else, just let us know we're always here to help.

Cheers,
Edmond