topic Re: New wifi, mounted nest camera doorbell in Cameras and Doorbells

New wifi, mounted nest camera doorbell

MF50 — Sat, 13 Jan 2024 23:24:03 GMT

Hello

i have changed my wifi provider a d cannot dismount my nest doorbell or camera and need to get it back online. Please help.

Re: New wifi, mounted nest camera doorbell

MplsCustomer — Sat, 13 Jan 2024 23:35:39 GMT

@MF50

Unfortunately, Google Nest does not make it easy to update Wi-Fi settings.

It depends on which Google Nest camera and doorbell you have. If you have a 1st gen camera and doorbell that were installed in the Google Nest app, you can go to Settings | Home info | Home Wi-Fi help, then select the camera or doorbell, then select Start | Update settings. I think you may need to do this while you are still on the old Wi-Fi network, but Google Nest's instructions do not specify. If you don't find "Home Wi-Fi help", you'll need to remove your camera from the Google Nest app (again, I think, while you are still on the old Wi-Fi network), and then reinstall it in the Google Nest app while on your new Wi-Fi network.

If you have a 2nd gen camera and doorbell that were installed in the Google Home app, you'll need to remove the device from the Google Home app while the camera or doorbell is online (again, while on the old Wi-Fi network), and then reinstall it in the Google Home app.

If you are unable to do that, then you'll need to do a factory reset, which does require unmounting the camera and doorbell, and then reinstall it in the Google Home app.

Changing camera and doorbell Wi-Fi network:
https://support.google.com/googlenest/answer/9223711

Restart or factory reset Nest camera or doorbell:
https://support.google.com/googlenest/answer/9252162

Re: New wifi, mounted nest camera doorbell

MF50 — Mon, 15 Jan 2024 18:40:52 GMT

Thank you. It appears that the issue is the conversion to an non-static WiFi.

does anyone have a number to NEST

Re: New wifi, mounted nest camera doorbell

MplsCustomer — Mon, 15 Jan 2024 19:41:46 GMT

@MF50

I'm not sure what you mean by "non-static Wi-Fi". Do you mean static vs. dynamic IP addresses? If so, all of our Google Nest devices have always had dynamically-assigned IP addresses.

Google Nest does not publish Support phone numbers. To contact Support, you can use the link and instructions in this post; you can frequently get a callback in less than a minute (depending on the time of day):

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: New wifi, mounted nest camera doorbell

Jenelyn_O — Wed, 17 Jan 2024 19:28:03 GMT

Hi there,

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate your inputs, @MplsCustomer.

Best,

Jenelyn