topic Re: Nest doorbell battery can’t connect to assist device in Cameras and Doorbells

Nest doorbell battery can’t connect to assist device

cleto_jr — Thu, 28 Oct 2021 12:22:04 GMT

Hello,

My brand new Nest doorbell battery can’t connect to assist device. I restarted my iPhone, tried to turn off and on Google Home and Nest in Settings-Privacy-Local Network and nothing is working.

very frustrating!!! Can someone help me with this issue!?

thanks.

Re: Nest doorbell battery can’t connect to assist device

MplsCustomer — Tue, 02 Nov 2021 19:07:59 GMT

I wish Google would address this. There are numerous postings in this forum about how Google's use of an "assisting device" often does not work. Google should provide information on how to configure a new camera or doorbell without going through an "assisting device" when that avenue does not work.

Re: Nest doorbell battery can’t connect to assist device

GarrettDS — Fri, 12 Nov 2021 23:07:15 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

Do you still need help with this issue? I know that there's been a delay in response since you posted.
What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Garrett DS

Re: Nest doorbell battery can’t connect to assist device

Eric_B — Fri, 19 Nov 2021 22:57:47 GMT

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Eric

Re: Nest doorbell battery can’t connect to assist device

MplsCustomer — Fri, 19 Nov 2021 23:15:49 GMT

@Eric_B

There are numerous postings in this forum about how Google's use of an "assisting device" often does not work. Why doesn't Google provide information on how to configure a new camera or doorbell without going through an "assisting device" when that avenue does not work?

Re: Nest doorbell battery can’t connect to assist device

Brad — Mon, 22 Nov 2021 22:19:49 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.