topic Cameras Not Recording events in Cameras and Doorbells

Cameras Not Recording events

bigpomaha — Sat, 20 Jan 2024 15:16:37 GMT

i have 3 outdoor battery nest cameras and all of the sudden the events stopped recording on all cameras except the ring doorbell. All the other cameras might record one event every 4 or 5 days but that is it. I have troubleshot this issue a ton and ever was on chat with support for a couple hours with no luck. I get asked the same questions over and over and give the same answers...it doesn't work. All the camera app setting are fine and they used to work fine for the fist year or so. I believe my subscription is still active so that can't be the issue, Like i mentioned, they record every 5 days or so but just one event. I even went as far as to remove some of them and re-install with the same luck. Could someone please help my get this rectified? Any help is appreciated, Thanks

BIGP

Re: Cameras Not Recording events

MplsCustomer — Sat, 20 Jan 2024 20:28:01 GMT

@bigpomaha

If you go to the Subscription Management page below, does your Nest Aware subscription show as active?

https://store.google.com/subscriptions

If your subscription is not active, you only get event video history for events within the last 3 hours for the battery cameras:

https://support.google.com/googlenest/answer/13318581

By "ring doorbell" do you mean the Ring Video Doorbell made by Ring? If so, that is covered by Ring's camera plans.

Re: Cameras Not Recording events

EmersonB — Wed, 24 Jan 2024 22:38:42 GMT

Hi everyone,

@bigpomaha, thanks for reaching out here in the Community. Please share your case ID here so that we can take a closer look at what happened.

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson