topic Re: Nest IQ Outdoor Camera Issue in Cameras and Doorbells

Nest IQ Outdoor Camera Issue

Searing_Demise — Wed, 17 Jan 2024 14:49:22 GMT

Hello everyone.

About a day ago my Nest camera went offline. I have tried unplugging the camera for a few minutes to see if it re-establishes a connection of any sort, but I am having a hard time getting the camera to boot. It will initially glow blue when I plug it back in, but quite shortly after it glows a color that is not listed by Google.

I have tried doing a factory reset, but I had not success. No matter how long I hold the reset button, nothing happens. It just continues to glow that color in the picture I have provided in the link below.

Here is a link to a picture I took of it this morning, Nest IQ Outdoor Camera

Can anyone shed some light to this issue. I am hoping its an easy fix I am overlooking.

Fingers crossed that doesn't mean my camera is done for good.

Thanks everyone.

Re: Nest IQ Outdoor Camera Issue

zoeuvre — Sun, 21 Jan 2024 21:15:33 GMT

Hi Searing_Demise,

Uh-oh! Based on the information you provided and the picture you shared, it seems that your Nest Cam IQ Outdoor is experiencing a hardware issue. The abnormal color of the LED indicates that there may be a malfunction or failure in the camera.

Ensure that the power source for the camera is functioning correctly. Check if the power adapter is securely connected and if the outlet is providing power. You can also try using a different power adapter or outlet to rule out any issues with the power source. Confirm that the camera is connected to your Wi-Fi network and that the network signal is strong in the camera's location. You can do this by checking the Wi-Fi settings on your Nest app or using another device to connect to the same Wi-Fi network.

Let us know how it goes.

Best,

Zoe