topic Re: Low device temperature warnings still waking me up! in Cameras and Doorbells

Low device temperature warnings still waking me up!

Theraven51 — Thu, 14 Dec 2023 17:33:01 GMT

How is it over a year later and these useless warnings are still being pushed out under the same notification category as the rest of the camera alerts? Is someone trying to break into my house or is my camera just cold, lets wake up and find out! It would be nice to have a solution until I can swap these out to a different brand.

Re: Low device temperature warnings still waking me up!

EmersonB — Tue, 19 Dec 2023 22:32:26 GMT

Hi Theraven51,

Thanks for reaching out here in the Community. We understand the situation you're referring to, however, we don't have any news to share about applying this feature to the Nest app or Google Home app. We're always looking for ways to improve and we'll take it as feedback. I'd suggest you send yours with our Send Feedback form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this.

Let us know if you have additional questions or concerns.

Regards,

Emerson

Re: Low device temperature warnings still waking me up!

Theraven51 — Tue, 02 Jan 2024 04:11:28 GMT

The feedback form seems to be a waste since this has been an issue for a year! How can I escalate this issue? The cameras are useless!

Re: Low device temperature warnings still waking me up!

EmersonB — Sat, 06 Jan 2024 22:20:40 GMT

Hello Theraven51

I appreciate your response. I wanted to know what are your other issues with your Nest Cameras aside from your concern about the critical alerts? Are there any other features that you're trying to use? Looking forward to your response.

Best,

Emerson

Re: Low device temperature warnings still waking me up!

Theraven51 — Sat, 06 Jan 2024 22:42:22 GMT

Lots of missed events that they don't record. Tons of false alarms and recordings for no reason. Alerts for things outside of detection zones. Live view of the cameras and playback fails most of the time. I could go on and on. And I've tried factory resets and nothing has improved. I just want my money back on a defective product!

Re: Low device temperature warnings still waking me up!

MplsCustomer — Thu, 11 Jan 2024 16:59:39 GMT

@EmersonB

We are not asking "about applying this feature to the Nest app or Google Home app".

Rather, this "hey, it's cold outside" message (aka "Low device temperature") is a useless message that Google Nest first implemented in a firmware or software update in January 2023 (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/New-quot-Low-device-temperature-quot-message-on-plugged-in-battery-camera/m-p/346372).

Why did Google Nest waste development resources to implement a message that the customer can do nothing about? And why is Google Nest refusing to remove the useless message?

Re: Low device temperature warnings still waking me up!

Theraven51 — Tue, 16 Jan 2024 23:04:59 GMT

I'm pretty sure they don't care anymore. It seems like they don't like to follow through with products after launch. I know I won't buy anything from them anymore.

Re: Low device temperature warnings still waking me up!

EmersonB — Fri, 19 Jan 2024 22:21:29 GMT

Hi folks,

We’ll take note of it and ensure that we'll learn from your experience as we continually improve our products and services. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future.

Thanks,

Emerson

Re: Low device temperature warnings still waking me up!

Theraven51 — Sat, 20 Jan 2024 06:19:30 GMT

Thanks. I'll be thinking about that every night when I wake up to low temperature warnings all winter

Re: Low device temperature warnings still waking me up!

EmersonB — Sat, 20 Jan 2024 22:28:57 GMT

Hey Theraven51,

We know how important this is for you and we truly appreciate your feedback. While I can't speak to the reasons why certain features might be included or removed from a product line, I can reassure you that your voice is heard when you submit feedback and we pass your comments along as a feature request. We have made sure our teams have seen your request and comments, and they are always taken into account for future hardware and software updates.

Regards,

Emerson

Re: Low device temperature warnings still waking me up!

Theraven51 — Mon, 22 Jan 2024 15:02:34 GMT

This is definitely not a feature, more like a nightmare. I realize you have no control over this issue but the feedback form is as useless as most google products and the support. My only hope at this point is someone reads this and saves their money and frustration and buys from a different brand. I've learned my lesson and will never buy another google product.

Re: Low device temperature warnings still waking me up!

EmersonB — Fri, 26 Jan 2024 13:58:44 GMT

Hi Theraven51,

Apologise for the confusion. It was meant for a different user. We hear you. Our team is working hard to deliver the best experience for our users. Keep your eye on the Google Nest Community page support.google.com/googlenest/community for any updates.

Best,

Emerson

Re: Low device temperature warnings still waking me up!

Theraven51 — Fri, 26 Jan 2024 00:43:15 GMT

Where do I find that?

Re: Low device temperature warnings still waking me up!

EmersonB — Sat, 27 Jan 2024 22:36:51 GMT

Hello Theraven51,

We usually get the case ID in case you've already reached our support team. I didn't mean to mislead you and as much as I want to help you, our feedback form will be the way to let our Engineering team know about your concern.

Thanks,

Emerson

Re: Low device temperature warnings still waking me up!

Theraven51 — Sun, 28 Jan 2024 15:43:25 GMT

I've reached out to support several times already and it was a huge waste of time! I'm sure the feedback form goes directly to the trash!

Re: Low device temperature warnings still waking me up!

EmersonB — Wed, 31 Jan 2024 22:53:31 GMT

Hi there,

You may share your case ID here so that we can take a look at what happened.

Regards,

Emerson

Re: Low device temperature warnings still waking me up!

Theraven51 — Wed, 31 Jan 2024 23:01:54 GMT

Is there an easy way to find them? The fist one was over a year ago!

Re: Low device temperature warnings still waking me up!

MplsCustomer — Thu, 01 Feb 2024 00:12:17 GMT

@EmersonB

Why is a case ID needed for Google Nest to do something about this?

The useless cold weather message was deliberately introduced by Google Nest one year ago. My guess is that it was introduced in response to a flood of complaints about the poor performance of the battery doorbell, and of the battery camera when running on battery power.

Here is one post of mine from a year ago:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/New-quot-Low-device-temperature-quot-message-on-plugged-in-battery-camera/td-p/346372

Re: Low device temperature warnings still waking me up!

EmersonB — Sat, 10 Feb 2024 22:41:03 GMT

Hey everybody,

We ask the case ID if the user already contacted our support team to avoid repetition of steps and to know what happened to their interaction. Usually, the support team will send you an email containing your case ID within or after your conversation.

Thanks,

Emerson

Re: Low device temperature warnings still waking me up!

Theraven51 — Mon, 12 Feb 2024 05:28:22 GMT

Avoid repetition of what steps? The cameras are broken and no one has even given even a hope of a fix! I've logged multiple tickets over this and support is no help. I feel like this is just a waste of time other than warning people to stay away from google products!