topic Re: Unable to connect cam to wifi or complete setup in Cameras and Doorbells

Unable to connect cam to wifi or complete setup

Setupgdcam — Sun, 21 Jan 2024 19:08:43 GMT

Nest cam was working on Home app but then stopped showing video. Would not connect to network. Did factory reset, deleted app and profile, reset modem/wifi, cam is plugged in and showing green light, nothing is working. Stuck on setup screen that says "Make sure cam is on and connected to same wifi network". How exactly do I do that when I haven't even reached that step in setup? This process is incredibly frustrating and poorly designed.

Re: Unable to connect cam to wifi or complete setup

MplsCustomer — Mon, 22 Jan 2024 19:59:40 GMT

@Setupgdcam

You should be getting a pulsing blue light, not a solid green light.

Did you perform a "Factory Reset" as documented on the Help topic below (not a "Restart")? Did the status light change to a solid yellow at 12 seconds and did you get a confirmation tone?

https://support.google.com/googlenest/answer/9252162

Re: Unable to connect cam to wifi or complete setup

Setupgdcam — Mon, 22 Jan 2024 21:21:29 GMT

Thanks so much for that info, I still have a solid green light. I followed the instructions online for factory reset but I'll try again since it doesn't seem to have worked. Your response is greatly appreciated

Re: Unable to connect cam to wifi or complete setup

Setupgdcam — Mon, 22 Jan 2024 21:35:01 GMT

This worked perfectly, thank you again

Re: Unable to connect cam to wifi or complete setup

MplsCustomer — Mon, 22 Jan 2024 22:31:19 GMT

@Setupgdcam

You're welcome.

Re: Unable to connect cam to wifi or complete setup

Lance_L — Tue, 23 Jan 2024 12:12:33 GMT

Hello folks,

@Setupgdcam, thanks for sharing your experience in resolving your concern. We’re delighted that you were able to find a solution, despite the initial challenges. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.

I appreciate your help, MplsCustomer.

All the best,

Lance