topic Re: Stolen camera, stolen data? in Cameras and Doorbells

Stolen camera, stolen data?

cvkimball — Sun, 28 Jan 2024 13:51:25 GMT

My Nest gen 2 camera is located where it might be stolen from its magnetic mount.

Assuming I'm subscribed to Nest Aware plus: If a bad guy grabs the camera and runs, will I have a video of his actions?

Does the camera continuous upload videos or does it upload them at its convenience?

Re: Stolen camera, stolen data?

gilleslibre — Sun, 28 Jan 2024 18:18:25 GMT

I have Nest Aware Plus; the cameras records second by second and uploads to the cloud on the Google infrastructure. In the case that you are describing, the bad guy will be recorded up to the moment that he steals the camera and thus disconnects it from the Internet.

Re: Stolen camera, stolen data?

MplsCustomer — Sun, 28 Jan 2024 21:23:08 GMT

Does anyone know whether we can access our camera or doorbell's history if it is missing from the system because it was stolen?

I'm asking because whenever we've had a brief problem with one of our cameras being offline, it seems we have been unable to access is history until the camera is back online.

Re: Stolen camera, stolen data?

EmersonB — Tue, 30 Jan 2024 22:31:52 GMT

Hello everyone,

@cvkimball, thanks for reaching out here in the Community. We’re sorry to hear about your nest Camera. No worries, we'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

Regards,

Emerson

Re: Stolen camera, stolen data?

cvkimball — Wed, 31 Jan 2024 00:00:27 GMT

My camera was NOT stolen, thanks!

I was curious about what would happen IF someone stole it.

Re: Stolen camera, stolen data?

MplsCustomer — Wed, 31 Jan 2024 00:53:42 GMT

@EmersonB

I'll ask the question again:

Can we access our camera's or doorbell's history if it is missing from the system because it was stolen?

Re: Stolen camera, stolen data?

EmersonB — Wed, 31 Jan 2024 22:33:30 GMT

Hi folks,

@cvkimball, thanks for clarifying. You may still review the recorded events however, when the Nest Camera is outside the range of your Wi-Fi it won't be able to record videos to be saved to the cloud.

Thanks for your assistance, MplsCustomer.

Best,

Emerson