topic Re: Can't disable packages activity on Nest Doorbell wired in Cameras and Doorbells

Can't disable packages activity on Nest Doorbell wired

JesterSTC — Sun, 28 Jan 2024 09:03:02 GMT

Hello,

I just bought a Nest Hello Doorbell (First generation, wired).

For some reason I can't disable package detection.

I made non overlapping activity zones. But I can't disable package detection in any of the zones. It lets me disable it under notification settings but as soon as I leave the notification settings it switches on again.

I tried removing all the activity zones, but even then the package detection automatically switches on after I disabled them in the notification settings.

I can disable "people" and "all other motion without a problem", but packages wont stay off.

Extra information

- Home/Away assist is off

- Schedule is off

Re: Can't disable packages activity on Nest Doorbell wired

MplsCustomer — Sun, 28 Jan 2024 15:22:09 GMT

@JesterSTC

That is odd.

Have you tried deleting and reinstalling your Google Nest app? (You don't lose any settings; just log back on with the same username and password you were previously using.) By the way, there's an update to the Google Nest app; we just got it this morning.

Have you tried restarting your Nest Hello Doorbell by turning off the circuit breaker that includes your doorbell for a minute or so?

Re: Can't disable packages activity on Nest Doorbell wired

JesterSTC — Mon, 29 Jan 2024 11:27:16 GMT

@MplsCustomer

I just removed the Nest App and the Home app and reinstalled both.

I still have the same problem. I cannot disable packages. I live in the Netherlands and packages are not left at the door here.

I also noticed another problem today. I disabled people, all other motion and sound for all activity zones. But I had 155 events in 2 hours today. I checked the events, but the title of the events mention person, motion and sound.

It seems that the settings don't do anything, or at least do not disable anything.

I have a nest aware subscription.

My previous doorbell was a nest doorbell battery (2nd generation). This 2nd generation doorbell functioned as expected with activity zones. I removed this doorbell from the Home App. Could that have anything to do with my problems?

Re: Can't disable packages activity on Nest Doorbell wired

MplsCustomer — Mon, 29 Jan 2024 14:45:30 GMT

@JesterSTC

I'm a bit confused about what's happening in your situation.

Perhaps you should try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Can't disable packages activity on Nest Doorbell wired

JesterSTC — Tue, 30 Jan 2024 08:16:22 GMT

@MplsCustomer

Thanks for the help so far. I will contact support using the link you posted.

Re: Can't disable packages activity on Nest Doorbell wired

Jenelyn_O — Sun, 04 Feb 2024 23:51:02 GMT

Hi folks,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you managed to get in touch with our support. Please let us know if you still have questions in mind.

I appreciate the help, @MplsCustomer.

Best,

Jenelyn