topic Re: Nest Hello - No Events Detected in Cameras and Doorbells

Nest Hello - No Events Detected

JasonT — Sat, 20 Nov 2021 21:33:38 GMT

Hi,

I got a notification saying my Nest Hello had gone offline and when I looked, it was offline for around 20mins. There are also multiple times throughout the day where there are no recordings and it says, “No events detected”.

I’m on the Nest Aware Plus plan with 24/7 recording.
Has anyone else’s been playing up?

Re: Nest Hello - No Events Detected

Wolfgang17 — Mon, 22 Nov 2021 16:13:22 GMT

Same thing happens to me. Missing 25 mins at a crucial time when i needed it most. WTF?

Re: Nest Hello - No Events Detected

JasonT — Tue, 23 Nov 2021 12:57:59 GMT

I’ve had the ‘no event’ issue happen again on Saturday and Monday. Does yours do it regularly. I’ve not noticed it before now.

Re: Nest Hello - No Events Detected

Wolfgang17 — Tue, 23 Nov 2021 15:07:56 GMT

Yes, I have random gaps every day. I'm only on the nest aware 30 day plan. Ive checked the settings several times. Not sure whats going on. Have to look into WiFi dropping out. Not sure what else it would be.

Re: Nest Hello - No Events Detected

JasonT — Tue, 23 Nov 2021 15:12:04 GMT

The 30 day plan will only keep video playback for events. So if there was no movement, sound, etc. the recordings aren’t saved. The 24/7 plan is different and should keep recordings 24hrs a day (for a ltd time).

Re: Nest Hello - No Events Detected

Wolfgang17 — Thu, 25 Nov 2021 16:00:13 GMT

Yes, unfortunately it looks like I'll have to upgrade my subscription. I'll continue to monitor to see if gaps occur after upgrading.

Re: Nest Hello - No Events Detected

Brad — Thu, 09 Dec 2021 18:15:01 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.