topic Re: Camera loses connection when it detects movement in Cameras and Doorbells

Camera loses connection when it detects movement

usumai — Thu, 18 Nov 2021 22:36:43 GMT

I've got multiple nest cameras at multiple homes. Sometimes when the cameras detect movement, it makes the cameras lose connection to the internet.

I'd make an educated guess (as a software developer), when the motion event is triggered, the camera attempts to send a request to note the event, however, it appears as though some of these requests are causing the cameras to lose connection and not record anything at all for that time, thus defeating the purpose of needing recordings when there is movement.

Re: Camera loses connection when it detects movement

Brad — Mon, 22 Nov 2021 22:24:23 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Camera loses connection when it detects movement

usumai — Tue, 23 Nov 2021 03:13:57 GMT

Hi Brad, yes it's still an issue.

Re: Camera loses connection when it detects movement

Brad — Tue, 23 Nov 2021 16:18:08 GMT

Hey there, @usumai

I am terribly sorry to hear that you are still having this issue! I can understand that this has been an awful situation for you and a few other customers. I know that we are looking into this issue at this time. If you haven't yet, please restart your cameras, make sure all of the cameras have a strong connection. I hope there is a fix asap. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Camera loses connection when it detects movement

James — Thu, 27 Jan 2022 20:49:01 GMT

Hello @usumai,
Just wanted to check in here to see if you were able to see Brad's previous reply? Do you still need help? Let us know when you can. If not, we'll go ahead and close this thread in about a day.

Thanks,
James

Re: Camera loses connection when it detects movement

Brad — Fri, 28 Jan 2022 22:37:32 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.