topic Re: Nest camera replacement in Cameras and Doorbells

Nest camera replacement

Leebob1 — Sun, 04 Feb 2024 23:34:11 GMT

I received the original email from Google about needing to replace my Nest camera via email. I inadvertently deleted the email before I took advantage the replacement offer. Is there anyway I can revive this offer before the end of life (April 2024) of my old camera. Thanks for any help.

Re: Nest camera replacement

EmptyNester — Mon, 05 Feb 2024 04:03:49 GMT

This is just a user forum and Google doesn't normal respond here. But I think I can escalate this to get you some help.

Re: Nest camera replacement

Jenelyn_O — Mon, 05 Feb 2024 06:42:39 GMT

Hi there,

@Leebob1, thanks for reaching out — I'd like to help. If you're using a Google Account, you can learn how to download your data here. If you're using a non-migrated Nest account, here's an option to download your data using My Nest Data.

For Google Account

You can export and download your data from the Google products you use, like your:

Email
Documents
Calendar
Photos
YouTube videos
Data about registration and account activity

Please let me know how it goes.

Best,

Jenelyn

Re: Nest camera replacement

EmptyNester — Mon, 05 Feb 2024 16:20:19 GMT

@Jenelyn_O I think you answered the wrong question. I believe @Leebob1 is asking about the Nest DROPCAM trade in. Can you provide information on that?

Re: Nest camera replacement

Jenelyn_O — Tue, 06 Feb 2024 01:15:30 GMT

Hi folks,

Oh! Thanks for letting me know, @EmptyNester. I'm sorry about that.

@Leebob1, we'd like to check for options. Please fill out this form and inform us once done.

Regards,

Jenelyn

Re: Nest camera replacement

Leebob1 — Wed, 07 Feb 2024 22:55:03 GMT

The form is complete. Thanks

Re: Nest camera replacement

Jenelyn_O — Wed, 07 Feb 2024 23:31:13 GMT

Hey Leebob1,

I received your form and created a case for you. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Cheers,

Jenelyn