topic Re: Nest doorbell broken lens in Cameras and Doorbells

Nest doorbell broken lens

Ben_B — Wed, 31 Jan 2024 13:03:36 GMT

Hi, I have a Nest doorbell battery purchased directly from Google in November 2023. My doorbell dislodged from the mount and fell to the ground, breaking the lens. I can see that this appears to be a known issue as several posts report the same problem. Is it possible to request a replacement under warranty? Thank you.

Re: Nest doorbell broken lens

MplsCustomer — Wed, 31 Jan 2024 15:53:42 GMT

@Ben_B

The mounting mechanism does seem to be a problem, especially since the doorbell needs to get dismounted frequently in order to charge the doorbell. I'm glad we don't have one.

You could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Nest doorbell broken lens

EmersonB — Wed, 31 Jan 2024 22:34:22 GMT

Hi everyone,

@Ben_B, thanks for reaching out here in the Community. I’m sorry to hear about what happened to your Nest Doorbell’s lens. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Regards,

Emerson

Re: Nest doorbell broken lens

EmersonB — Sat, 03 Feb 2024 22:28:09 GMT

Hello Ben_B,

How’s it going? We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best,

Emerson

Re: Nest doorbell broken lens

Ben_B — Sun, 04 Feb 2024 18:39:00 GMT

I contacted the Google Nest Customer Care Team who arranged a replacement to be sent on 28th Jan. Although I am still waiting to receive it. Thank you.

Re: Nest doorbell broken lens

EmersonB — Tue, 06 Feb 2024 22:42:56 GMT

Hey Ben_B,

That sounds good. Have you tried checking your email for the progress of your replacement? I believe you'll be receiving a link where you can track your replacement unit along with your email cart link. Try checking your spam, junk or trash folders.

Thanks,

Emerson