topic Re: Google nest camera won't setup in new house. App can't find it in Cameras and Doorbells

Google nest camera won't setup in new house. App can't find it

Monica4 — Fri, 09 Feb 2024 01:41:41 GMT

I've moved house and the google home app can't find my nest camera

The camera just sits there with. Green light on

ive done everything. Factory rest camera. Turned wifi on and off. Turned phone and airplane mode on and off.

F@@##k! Please help

Re: Google nest camera won't setup in new house. App can't find it

MplsCustomer — Fri, 09 Feb 2024 15:12:03 GMT

@Monica4

If your camera has NOT been "factory reset" you'll get a green status light instead of a blue status light. Are you certain the "factory reset" completed?

Your post references the Google Home app, so it seems you have a 2nd gen camera, so the "factory reset" (not "restart") would go like this:

1. Locate the reset hole. [Location depends on camera.]

2. Insert a paper clip, thumbtack or similar into the hole. Press and hold down.
* At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
* At 12 seconds, the status light will be solid yellow. When the camera begins resetting, you’ll hear a confirmation tone.

3. Release the button. Your camera will restore to its factory settings.

4. After the factory reset, your camera will appear as “Offline” in the app until you remove it.

https://support.google.com/googlenest/answer/9252162

Re: Google nest camera won't setup in new house. App can't find it

Monica4 — Sun, 11 Feb 2024 21:35:31 GMT

Hi, actually the restore factory settings instructions you keep telling people are incorrect. I found these instructions on Business Insider and they worked:
- Unplug the camera from the back
- Find the reset button, then hold it down

- While you are holing it down, plug the camera back in the back and keep holding
- the blue light will then turn on and you're camera is ready to set-up anew

And that worked! This is important for people in my situation who weren't getting the blue light because without it you can't set-up the device anew.

Re: Google nest camera won't setup in new house. App can't find it

MplsCustomer — Sun, 11 Feb 2024 21:42:02 GMT

@Monica4

I'm glad that worked!

I don't know why Google Nest does not provide that process.

Re: Google nest camera won't setup in new house. App can't find it

EdmondB — Tue, 13 Feb 2024 20:52:16 GMT

Hello Monica4,

Thanks for getting back to us. I’m glad it’s resolved now. If you need further help, let me know.

I appreciate the help, @MplsCustomer.

Best,
Edmond