topic Re: outdoor camera keeps going offline, i had reset it but no changes. Why keep paying for nothing. in Cameras and Doorbells

outdoor camera keeps going offline, i had reset it but no changes. Why keep paying for nothing.

nothavingfun — Wed, 14 Feb 2024 18:42:20 GMT

I need someone to answer my issue because it is not a good feeling now.

Re: outdoor camera keeps going offline, i had reset it but no changes. Why keep paying for nothing.

getwilk — Wed, 14 Feb 2024 19:30:12 GMT

I'm having the same problem. I have a Gen 2 wired doorbell. It worked great for about 3 months and then would no longer connect to my WiFi. I've tried multiple times to reboot and get it working again. All other devices in my house are connecting just fine so I believe it is a problem with the doorbell. Unfortunately, you can't just call Customer Service at Google and get any resolution over the phone. So, I am frustrated as well, and I'm getting pretty close to the 1 year warranty period so I need to find an answer.

Re: outdoor camera keeps going offline, i had reset it but no changes. Why keep paying for nothing.

MplsCustomer — Wed, 14 Feb 2024 20:17:02 GMT

@getwilk

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: outdoor camera keeps going offline, i had reset it but no changes. Why keep paying for nothing.

EmersonB — Thu, 22 Feb 2024 22:59:10 GMT

Hi everyone,

@nothavingfun, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how was the reset done? What is the light status of it? Are there any appliances in between your Nest Doorbell and router that can interfere with the wireless signal?

@getwilk, how far is it from your Wi-Fi router? have you tried resetting it to the factory default?

To reset:

1. Locate the reset pin hole on the back of the doorbell.

Tip: The reset pin on the Nest Doorbell 2nd gen (wired) is located above the QR code on the back of the doorbell.

2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):

At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone.
At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you'll hear a confirmation tone.

3. Release the button. Your Nest Doorbell will restore to its factory settings.

4. After the factory reset, your doorbell will appear as “Offline” in the app until you remove it.

5. To remove it from the app, open the app, then tap Settings> Remove device> Confirm.

Let us know how it goes.

Regards,

Emerson