topic Nest doorbell battery offline because of a battery issue in Cameras and Doorbells

Nest doorbell battery offline because of a battery issue

hiltmitch — Fri, 16 Feb 2024 20:20:59 GMT

Our doorbell (battery) stopped working recently. The battery died and when we tried charging it, couldn’t get it to charge. We now have a message on the app that says the doorbell is offline due to a charging issue.

The doorbell is just out of warranty.

My question is: could we wire it up and get some more life out of it? I don’t want to pay for an electrician to wire it up if there is a reason it may not work.

Re: Nest doorbell battery offline because of a battery issue

EmptyNester — Fri, 16 Feb 2024 21:39:19 GMT

How old is the doorbell? If it is just recently out of warrant then Google might still help you.

Re: Nest doorbell battery offline because of a battery issue

hiltmitch — Fri, 16 Feb 2024 22:06:00 GMT

It’s about 2years and 1 month old.

how do I even go about checking with them?

Re: Nest doorbell battery offline because of a battery issue

EmptyNester — Fri, 16 Feb 2024 22:23:55 GMT

Here is a link that will let you fill out an official support tickets with Google and they will respond. But my guess is that far our to warranty they will not offer to help. But it might be worth a try. Here is the link.

https://support.google.com/googlenest/gethelp

Re: Nest doorbell battery offline because of a battery issue

hiltmitch — Fri, 16 Feb 2024 22:46:44 GMT

Thanks for the link. But assuming they don’t help, back to my original question, would wiring it in potentially work?

Re: Nest doorbell battery offline because of a battery issue

MplsCustomer — Fri, 16 Feb 2024 23:50:56 GMT

@hiltmitch

The battery doorbell is designed to always run off of the battery even when it is wired, so if you can't get the battery charged, I don't think it can work.

https://support.google.com/googlenest/answer/11830989

Re: Nest doorbell battery offline because of a battery issue

hiltmitch — Fri, 16 Feb 2024 23:54:46 GMT

Okay, that’s a bummer, time to try a different brand. Thanks for the advice