topic Re: Live Video Unavailable. The Camera may be unreachable or saving battery in Cameras and Doorbells

Live Video Unavailable. The Camera may be unreachable or saving battery

Shellyu — Sun, 18 Feb 2024 23:17:16 GMT

I have 2 other cameras (set of 3 bought together) and I am now getting this message on one of the three cameras: Live Video Unavailable. The Camera may be unreachable or saving battery.

I have done a factory restart and followed all other advice given on these forums.
Any other ideas on how to fix this problem.

Thanks!

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

Norrelle — Sun, 18 Feb 2024 23:56:17 GMT

Here for the same chronic problem. It seems this is a Nest Doorbell issue that will never go away.

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

MplsCustomer — Mon, 19 Feb 2024 00:13:50 GMT

@Shellyu

Google Nest now uses that "Live Video Unavailable. The Camera may be unreachable or saving battery" message on ANY camera that Google Nest's servers cannot reach at that moment, regardless of whether the camera has a battery or not. We have gotten that message on rare occasions on several of our comments, including recently on one of our 1st gen wired Google Nest Outdoor Cameras. We have NEVER done a factory reset on any of them; we just try later and it works. If the message is persistent, it could be due to Wi-Fi issues.

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

EdmondB — Fri, 01 Mar 2024 20:16:44 GMT

Hey everyone,

Just wanted to check if you've had a chance to see MplsCustomer's response. If you need anything else or have any questions, just let me know.

Thanks for the input, @MplsCustomer.

Best,
Edmond