topic Outdoor cameras won’t connect to new router in Cameras and Doorbells

Outdoor cameras won’t connect to new router

mssbass — Wed, 24 Nov 2021 02:53:46 GMT

I bought 4 cameras and had an electrician install them. All the wires are in the attic. They were all working fine until I changed my internet provider and got a new modem. I can’t hook them up to my computer now that they’re all wired into the house from the attic to outside. So…. I’ve been trying to set them up with the new wifi router manually by tying in their codes (which I have pictures of) but not one of the cameras can find the network. I haven’t had any problems with any other wireless products in my home. I’m very disappointed I spent so much money for cameras that aren’t working😪

Re: Outdoor cameras won’t connect to new router

Brad — Mon, 29 Nov 2021 20:15:42 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Outdoor cameras won’t connect to new router

Aasaxon85 — Wed, 01 Dec 2021 22:50:22 GMT

I am having the same issue as the previous person. I got a new modem and now unable to get my camera working with it. I have unplugged, deleted, and have been. Trying to add back, put the 6 digit code and select the last four digits of the serial number then go through selecting correct modem but the camera will not connect still. I received an email about a trial period but my plan has not yet expired. Not sure what else to do.

Re: Outdoor cameras won’t connect to new router

Brad — Mon, 13 Dec 2021 20:33:52 GMT

Hey folks,

I wanted to explain why Community Specialists Lock threads. We follow up and lock threads when there hasn't been any activity from users in the thread which helps us to maintain a cleaner community. I hope this explains a bit more about why we lock threads.

Best Regards,

Brad.