topic Re: Set Up and Adding First Gen Cameras to Apps in Cameras and Doorbells

Set Up and Adding First Gen Cameras to Apps

midgawrek — Thu, 22 Feb 2024 04:12:25 GMT

I had to switch Google accounts which removed all connected camera devices from the apps. Now Neither the Nest nor Home app will work for reinstall of my 1st Gen Google outdoor wired cameras. I was able to reconnect the other battery cameras and wired doorbells. The install will start in Nest and then refer me to the Home app. When I open the Home app, either after performing some set up in the Nest app or starting there the Home app install will not even proceed past the QR code scan step. See attachments for screen shots progression when using the Nest App for set up.

The cameras were working just fine in the Nest app 2 days ago. It appears as though the install and set up process for these cameras is not supported by either app.

Re: Set Up and Adding First Gen Cameras to Apps

MplsCustomer — Thu, 22 Feb 2024 16:53:16 GMT

@midgawrek

Your last screen shot ("This device has been transferred to the Google Home app.") seems to be indicating that--prior to switching Google accounts--you had transferred your 1st gen Google Nest Camera from the Google Nest app to the beta "Public Preview" version of the Google Home app. If that is what happened, then yours is the second post on this issue. It seems that there is a defect that prevents reinstallation of any camera that has been transferred from the Google Nest app to the beta "Public Preview" version of the Google Home app. My guess is that Google Nest has simply not yet provided a method for reinstalling a transferred camera.

This is the other post; it seems Google Nest does not have a solution:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-thinks-Cam-is-Already-on-Home-but-it-s-on-Neither/m-p/597172

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Set Up and Adding First Gen Cameras to Apps

midgawrek — Sun, 25 Feb 2024 14:20:39 GMT

Thanks. I’ll give that a try.

Re: Set Up and Adding First Gen Cameras to Apps

midgawrek — Sun, 25 Feb 2024 14:42:00 GMT

Google support was not helpful. They tried but it seems they do not understand this particular issue.

Re: Set Up and Adding First Gen Cameras to Apps

MplsCustomer — Sun, 25 Feb 2024 15:17:51 GMT

@midgawrek

That's disappointing to hear. It sounds like the beta "Public Preview" version of the Google Home app isn't getting much support.

They should have at least agreed to report back to their engineering staff that there is a defect that prevents reinstallation of any camera that has been transferred from the Google Nest app to the beta "Public Preview" version of the Google Home app.

Re: Set Up and Adding First Gen Cameras to Apps

MplsCustomer — Thu, 07 Mar 2024 02:05:07 GMT

@midgawrek

See the customer-posted solution on this thread; it seems you have to be using the beta "Public Preview" version of the Google Home app to add back a "transferred" camera.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Deleted-1st-gen-transferred-camera/m-p/603635/

Re: Set Up and Adding First Gen Cameras to Apps

EdmondB — Tue, 12 Mar 2024 01:57:56 GMT

Hi midgawrek,

Just wanted to check if you've had a chance to see MplsCustomer's response. If you need anything else or have any questions, just let me know.

Thanks for the help, @MplsCustomer.

Best,
Edmond