topic Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements in Cameras and Doorbells

Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

ollire86 — Tue, 20 Feb 2024 09:09:08 GMT

Hello everybody,

I have recently installed the Nest doorbell (battery). It's wired, so I don't have to care about the battery levels.

My problem:

Everything works fine with the phones - somebody's standing in front of the door/camera, somebody's ringing the bell - everything is working perfectly.

BUT:

It's NOT working with my 1st gen hubs and speakers. With some, I get the chime, but NO visitor announcement ("XYZ is standing at the door"), with others I get nothing at all.

Visitor announcements are ON, no "no disturb" modes are active, everything's running under the same (Mesh) WiFi and respective Google Home in the Home App. I have factory reset all hubs/speakers.

It's a little bit annoying :(...

I would really appreciate your help with that!

Kind regards

Oliver

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

m_k23 — Tue, 20 Feb 2024 12:17:06 GMT

Just interested because i have a similar problem since some days and i am also in contact with Google Support because of that topic: When you ring your doorbell, does a white window appear on the Hubs? Like its trying to notify you but stops before it really does the notify? Only the white "popup" for a split second?

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

ollire86 — Tue, 20 Feb 2024 14:11:11 GMT

Hi, I just tried and indeed it shows the same behavior you mentioned 👍! Some of my speakers ring occasionally - but don't say "someone's at your door" or "XYZ is at your door" or sth like that!

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

ollire86 — Tue, 20 Feb 2024 14:12:07 GMT

If you got some feedback from the support team, I would appreciate you telling here! Kind regards!

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

m_k23 — Tue, 20 Feb 2024 14:30:46 GMT

I keep you updated if i get any new info from the support.

They escalated it to the next level if i understood it correct. We tried almost everything they could think of.

Resetting devices. Changing Wifi, Deleting Apps and reinstalling, Checking all the checkboxes they know of, infos about my network, and so on ^^

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

ollire86 — Tue, 20 Feb 2024 14:49:21 GMT

I've been through that, too. Hope we'll get this settled soon!!

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

m_k23 — Tue, 20 Feb 2024 16:24:36 GMT

Another interesting thing is just noticed ... All Smart Home Devices i have in the App are no longer available in the "Smart Home Tab" on the Nest Hub. I dont know if you have any devices you can control, but i had all of them available there before.

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

ollire86 — Tue, 20 Feb 2024 16:25:54 GMT

same here though I don't know how it's been before as I never used it

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

alangguth — Thu, 22 Feb 2024 12:41:39 GMT

I have got the same problem. Exactly as described.

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

m_k23 — Thu, 22 Feb 2024 19:26:52 GMT

Just as update. Another Mail from Support asking Infos about Firmware, Network and other stuff .. still not working. Waiting ....

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

ollire86 — Fri, 23 Feb 2024 16:13:12 GMT

I am resetting my network with Nest Wifi Pro routers (wanted to do that anyway b/c my apartment will double it's size ;)). Likely won't do anything, but worth a try!

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

alangguth — Sat, 24 Feb 2024 11:36:10 GMT

I implemented a workaround by adding a routine that "broadcasts" that there is "someone at the door".

At least some notification

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

m_k23 — Sat, 24 Feb 2024 11:46:54 GMT

I am really thinking about ditching all the google Devices step by step.

If it works its great, but if it got problems you have no chance without Google Support. And that is not really a great experience at the moment.

Maybe a Reolink, cheaper and has better integration into Home Assistant. My workaround now is a zigbee button i taped on the front door which announces via Home Assistant to all speakers. And you know what ... that works without any problem, and without the delay i normally experience with the Google Doorbell

¯\_(ツ)_/¯

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

EvilPhil — Sun, 25 Feb 2024 15:54:13 GMT

I also have the same problem, I even described it here.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Doorbell-no-ring-sound-on-Nest-Hubs/m-p/600126#M95429

Seems like I'm not alone, glad I found this thread here.

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

EvilPhil — Sun, 25 Feb 2024 16:23:09 GMT

Great idea, did the same workaround, seems to be working. At least something, we just got some visitors, it was casted to all of my 5 devices 👍

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

EvilPhil — Sun, 25 Feb 2024 17:17:45 GMT

I just checked, and it's the same here. No devices on the smart home tab on all my nest hubs. Strangely voice activation for these devices is still working fine though, for example "hey google, turn on the lights in the kitchen" etc.

I'm also quite fed up with google home and I'm thinking of throwing everything through the window and get some more decent gear, which actually is working as intended.

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

ollire86 — Mon, 26 Feb 2024 08:42:18 GMT

Just talked to German support about the issues (smart home control missing on hubs and no doorbell notifications in hubs and speakers). The problem is well known and they are working hard to get the system back on track - at least they are telling us to do so ^^

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

EvilPhil — Mon, 26 Feb 2024 08:55:35 GMT

That's actually great to hear. I'm quite confident that they'll fix it in a couple of days. At least that's what I experienced in the past, when similar problems came up.

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

ollire86 — Sat, 02 Mar 2024 11:30:11 GMT

UPDATE: Doorbell working again on Hubs and speakers! Announces "Dingdong, XYZ is at the door"!

What's still not working is the streaming to the Hubs!

Re: Nest doorbell: Doesn't chime on all devices and if - only chime, no announcements

ollire86 — Mon, 04 Mar 2024 19:15:02 GMT

Still no picture and option to respond via hub 🤷‍♂️.

Maybe the update improved things. But we're still not there yet!!!

https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://9to5google.com/2024/03/01/fuchsia-16-nest-hub-whats-new/&ved=2ahUKEwixiYXXp9uEAxV-hP0HHXBrCGIQFnoECBkQAQ&usg=AOvVaw3WbZaKFqVyfzyvCWwiZlru