topic Re: Dropcam replacement offer in Cameras and Doorbells

Dropcam replacement offer

artlam — Sun, 26 Nov 2023 17:44:01 GMT

I never received a dropcam replacement offer and I’ve been a nest aware customer for several years. Still is.

Re: Dropcam replacement offer

Lance_L — Mon, 27 Nov 2023 00:00:35 GMT

Hello artlam,

Thanks for reaching out to the Community. I'd be happy to take a look into this for you.

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

Re: Dropcam replacement offer

Lance_L — Wed, 29 Nov 2023 00:07:43 GMT

Hi artlam,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance

Re: Dropcam replacement offer

artlam — Wed, 29 Nov 2023 09:51:50 GMT

Not yet. Hoping someone from Google support team will. I’ve been almost a decade old customer.

Re: Dropcam replacement offer

lewisvolpe — Thu, 30 Nov 2023 18:27:55 GMT

I also have not received a dropcam replacement offer. Been using dropcam pros since the start. Can't find anyone that can help.

Re: Dropcam replacement offer

EdmondB — Fri, 01 Dec 2023 00:03:24 GMT

Hey everyone,

@artlam, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

@lewisvolpe, we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

Re: Dropcam replacement offer

artlam — Sat, 02 Dec 2023 19:07:31 GMT

I filled out the form… but no response for days now

Re: Dropcam replacement offer

Lance_L — Mon, 04 Dec 2023 21:52:44 GMT

Hi all,

@artlam, we’re sorry for the delayed response here. Our support team has reached out to you via email. You may continue the conversation on that channel and reply with the requested information.

@lewisvolpe, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Thanks for the help, Edmond.

Cheers,

Lance

Re: Dropcam replacement offer

artlam — Thu, 07 Dec 2023 08:37:06 GMT

No one helped yet. I filled out the form and an email came that says the formed was received. Then, nothing. Hoping for help.

Re: Dropcam replacement offer

EmersonB — Tue, 12 Dec 2023 22:59:30 GMT

Hey folks,

@artlam, I made a follow up with our support team and they've sent you an email. In case you don't see it from your inbox, try checking it to your spam, junk or trash folders.

Looking forward to your response.

I appreciate your help, Lance and Edmond.

Thanks,

Emerson

Re: Dropcam replacement offer

lawyerkelly — Fri, 22 Dec 2023 03:52:14 GMT

Me too! Please tell me how to get the drop cam replacement!

Re: Dropcam replacement offer

Jenelyn_O — Mon, 25 Dec 2023 16:48:20 GMT

Hi lawyerkelly,

Thanks for checking it with us. A few questions: when did you purchase your Nest Drop Cam? In what country are you located? Please tell us more about your concern.

Best,

Jenelyn

Re: Dropcam replacement offer

lawyerkelly — Mon, 25 Dec 2023 18:46:38 GMT

Purchased in 2012. USA.

Re: Dropcam replacement offer

Jenelyn_O — Mon, 25 Dec 2023 20:39:44 GMT

Hi there lawyerkelly,

Thanks for letting us know. Please fill out this form as I'll hand it over to our team for more options. Please let me know once you're done.

Regards,

Jenelyn

Re: Dropcam replacement offer

Lance_L — Wed, 27 Dec 2023 22:50:32 GMT

Hey everyone,

@lawyerkelly, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Thanks for the help, Jenelyn.

Best,

Lance

Re: Dropcam replacement offer

LibertySuites — Tue, 02 Jan 2024 15:03:47 GMT

I just got an email saying that my Dropcams will not be supported after April. What are loyal users supposed to do?

Re: Dropcam replacement offer

EdmondB — Wed, 03 Jan 2024 02:51:54 GMT

Hi LibertySuites,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

Re: Dropcam replacement offer

EdmondB — Fri, 05 Jan 2024 21:15:28 GMT

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,
Edmond

Re: Dropcam replacement offer

crashg — Sat, 20 Jan 2024 21:52:02 GMT

Same! I have six Dropcam and Dropcam Pro cameras that I have been informed will not work after April of this year. I graciously received two replacement cameras from Google, but unsure what to do about the other four. Is there a link current users/owners can utilize to purchase replacement cameras at a discount? Thanks in advance

Re: Dropcam replacement offer

LibertySuites — Sat, 20 Jan 2024 23:59:09 GMT

Hello EdmondB,

I have a total of 15 cameras but only received the promotion for 2. How can I get the other 13 replaced?

Thank you.