topic Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam in Cameras and Doorbells

I have two drop cams to replace, but the store is only offering me one replacement nest cam

RyanOverturf — Thu, 29 Feb 2024 20:33:18 GMT

HI, I'm trying to replace my two drop cams that are EOS, and the promotion says it'll cover up to 2 dropcams per household, but when i go into the store to redeem the offer that was emailed to me, i can only chose qty 1 nest cams. Can someone please help me ensure my second drop cam (that i'm still actively using) is recognized so i can exchange both for supported wired nest cams?

Thanks!

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

Jenelyn_O — Thu, 29 Feb 2024 23:42:14 GMT

Hi RyanOverturf,

Thanks for reaching out to the Community. We'd like to check for options. Please fill out this form and let me know if you're done.

Best,

Jenelyn

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

realraeann — Fri, 01 Mar 2024 14:09:19 GMT

I am having the exact same issue.

Thanks.

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

Markjosephp — Fri, 01 Mar 2024 15:29:56 GMT

Hello folks,

Thanks for looking into this, Jenelyn.

@realraeann, could you please fill out the form as well with the needed information? A member of our senior support team will be in touch over email to help. Let me know once you're done.

@RyanOverturf, thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So continue the conversation there, and please don't hesitate to reach out to us for any future questions or concerns—we're here to help!

Regards,

Mark

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

RyanOverturf — Fri, 01 Mar 2024 15:50:50 GMT

thanks all, just got to the form and filled it out, i'll look for a contact form the tier 2 team. appreciate the quick response to the thread (and glad i'm not the only one)

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

realraeann — Fri, 01 Mar 2024 16:10:13 GMT

I have filled out the form. Thank you

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

Markjosephp — Fri, 01 Mar 2024 16:50:46 GMT

Hey there,

@RyanOverturf, you're welcome! We got your form as well and have sent it over to our team for review. If you have any further questions or need assistance along the way, feel free to drop them here.

@realraeann, no biggie! Please check your inbox from time to time, as someone will be reaching out to you.

Warm regards,

Mark

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

W0nda8 — Fri, 01 Mar 2024 19:17:33 GMT

I am having the same issue. I need to request for a second.

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

W0nda8 — Sat, 02 Mar 2024 01:14:11 GMT

I completed the form as well.

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

Docole32 — Sat, 02 Mar 2024 17:05:06 GMT

Same issue. Form submitted

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

drjay7 — Sat, 02 Mar 2024 17:26:09 GMT

Same issue; I will complete form

J. Dresner

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

lleonard4 — Wed, 06 Mar 2024 19:30:38 GMT

I completed the form too. Please respond; I opened a case about this issue with tech support via phone a couple of days ago, but no one has gotten back to me as promised. Thanks for your help.

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

drjay7 — Thu, 07 Mar 2024 15:44:10 GMT

Having filled the form out on Saturday, March 2, when may I expect to receive an email response in order to receive the second camera?

Thank you

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

Lance_L — Tue, 19 Mar 2024 18:00:09 GMT

Hey everyone,

@drjay7, our support team has reached out to you via email. You may continue the conversation on that channel.

@Docole32, I’m happy to see that you have already received the promotional code for the replacement camera. Let me know if you have any questions.

@W0nda8 and @lleonard4, I’m sorry for the delayed response here. I’d be glad to help you with this. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

All the best,

Lance

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

lleonard4 — Tue, 19 Mar 2024 20:31:22 GMT

Thank you for responding, Lance. I filled out and sent the form a few minutes ago. Please confirm receipt because I've filled it out twice before and got no response. I took screenshots of it this time, so if you didn't receive it I can send you the screenshots.

Thanks,

Laurie

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

Lance_L — Wed, 20 Mar 2024 17:29:00 GMT

Hello folks,

@lleonard4, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Regards,

Lance

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

Lance_L — Thu, 21 Mar 2024 18:11:57 GMT

Hi folks,

@W0nda8, we haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best,

Lance

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

W0nda8 — Thu, 21 Mar 2024 22:38:52 GMT

Hi Lance. I’ve already submitted twice and someone reached out however customer service was not very helpful.
I currently have 5 nest cam/dropcam + Google Nest doorbell and google Nest hub. That’s 7 cameras with subscriptions (in addition to 2 nest thermostat's in my home. I’ve been a client since 2012. The first dropcam replacement was sent to me weeks ago. And when I received it, I replaced one of the old dropcams the same day I got it. I was not aware that I had to record the serial number from the old device. On 3/8 customer service reached out and I provided serial numbers for all devices. (Minus the first drop cam that was already replaced). I did provide the serial number to the second drop cam i have yet to replace. Shortly after I received a response stating that the second drop cams serial number is to be used with the first nest cam sent to me as a replacement. I explained that I was never asked for the serial number for the first one and did not think anything of it when I got rid of it after a new one was shipped to me. I asked if there was a way they can go into my account profile and view the devices that were used or previously linked with. Days later I received a response basically saying “sorry we can’t help you”.

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

SF_Frank — Mon, 25 Mar 2024 18:25:19 GMT

I just realized that I only had ordered one replacement myself today, when I did have two of the older cameras. Filled out and submitted the form.

Re: I have two drop cams to replace, but the store is only offering me one replacement nest cam

Cherylvine — Thu, 28 Mar 2024 23:52:46 GMT

Hi Jenelyn,

I have two drop cams to replace, but the store is only offering me one replacement nest cam. How do I receive replacement for both cameras. Nest Cam A0005 (18b4#######9) Dropcam Pro (308c#######4)

Cheryl