topic Changed internet providers camera and doorbell won’t connect to new internet in Cameras and Doorbells

Changed internet providers camera and doorbell won’t connect to new internet

Scott6693 — Fri, 01 Mar 2024 21:07:22 GMT

Have a camera and doorbell that were connected to the previous internet provider, I just changed internet providers and can’t get the camera and doorbell to connect to the new internet provider.

Re: Changed internet providers camera and doorbell won’t connect to new internet

MplsCustomer — Fri, 01 Mar 2024 22:13:41 GMT

@Scott6693

Unfortunately, Google Nest does not make it easy to update Wi-Fi settings on its cameras and doorbells. That's why their first recommendation is to use the same Network name (SSID) and password on your new router/modem as you used on your old router/modem. That's what we did, and we did not have to update any of our Google Nest devices.

If you can't do that, then the general process is to remove your devices from the Google Home app (and/or Google Nest app), hopefully while you are still on the old Wi-Fi network and your devices are still online, thereby also triggering an automatic factory reset. If you can't do that, then you need to do a manual factory reset on each device (see the link in the post below, and make sure to use the "Factory reset" instructions, NOT the "Restart" instructions). Then you'll have to reinstall your devices in the Google Home app (and/or Google Nest app).

https://support.google.com/googlenest/answer/9223711

Re: Changed internet providers camera and doorbell won’t connect to new internet

EdmondB — Wed, 06 Mar 2024 23:44:42 GMT

Hi Scott6693,

Just wanted to check in and see if you tried out the step that MplsCustomer shared with you. Did everything work out okay? If you need any more help, just let me know.

I appreciate the help, @MplsCustomer.

Regards,
Edmond