https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Battery-cam-is-hardwired-and-won-t-give-24-7-video-history/m-p/602325#M95773 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/242301">@Kellykellykelly</a>&nbsp;</P><P>We've had a battery camera since Sept. 2021, plugged in from the beginning using the optional 10-meter power cable so that it is running in "<EM>plugged in mode</EM>" (I'm not sure of the exact name of the option). We had an existing "Nest Aware Plus" subscription, so we've been getting 10-day 24/7 video history and 60-day event video history ever since the camera was installed. Our camera is regularly online and "<EM>Live</EM>".</P><P>Are you using the optional 5-meter or 10-meter power cable?&nbsp; (I'm not sure that the 1-meter charging cord that comes with the camera is suitable for POWERING the camera on an ongoing basis, as contrasted to CHARGING the battery.)</P><P>Was your battery camera plugged in when you installed it and did you specify that it was plugged in during the install?&nbsp; I've seen a few posts from customers who added the power cable sometime AFTER they installed the camera, and they had to remove it from the Google <STRONG>Home app</STRONG>, do a factory reset, and reinstall it so they could specify that it was plugged in.</P><P>Do you have a "Nest Aware" subscription (event video history for the most recent 30 days) or a "Nest Aware Plus" subscription (24/7 video history for the most recent 10 days and event video history for the most recent 60 days)?&nbsp; We've had a "Nest Aware Plus" subscription since 2020; it applies to ALL 1st gen and 2nd gen cameras and doorbells in the same Google Nest "home/structure".</P><P>If you have a 1st gen Nest Aware subscription on your original hardwired camera, those 1st gen subscriptions apply to specific cameras only, and do NOT apply to 2nd gen cameras or doorbells.</P> Sun, 03 Mar 2024 03:08:18 GMT MplsCustomer 2024-03-03T03:08:18Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Battery-cam-is-hardwired-and-won-t-give-24-7-video-history/m-p/602319#M95772 <P>I hardwired my battery cam and even tho I have a paid Nest Aware subscription, I only get events and not 24/7 video history like I get on my original (pre-Google) hardwired nest cam.&nbsp;</P> Sun, 03 Mar 2024 01:52:54 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Battery-cam-is-hardwired-and-won-t-give-24-7-video-history/m-p/602319#M95772 Kellykellykelly 2024-03-03T01:52:54Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Battery-cam-is-hardwired-and-won-t-give-24-7-video-history/m-p/602325#M95773 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/242301">@Kellykellykelly</a>&nbsp;</P><P>We've had a battery camera since Sept. 2021, plugged in from the beginning using the optional 10-meter power cable so that it is running in "<EM>plugged in mode</EM>" (I'm not sure of the exact name of the option). We had an existing "Nest Aware Plus" subscription, so we've been getting 10-day 24/7 video history and 60-day event video history ever since the camera was installed. Our camera is regularly online and "<EM>Live</EM>".</P><P>Are you using the optional 5-meter or 10-meter power cable?&nbsp; (I'm not sure that the 1-meter charging cord that comes with the camera is suitable for POWERING the camera on an ongoing basis, as contrasted to CHARGING the battery.)</P><P>Was your battery camera plugged in when you installed it and did you specify that it was plugged in during the install?&nbsp; I've seen a few posts from customers who added the power cable sometime AFTER they installed the camera, and they had to remove it from the Google <STRONG>Home app</STRONG>, do a factory reset, and reinstall it so they could specify that it was plugged in.</P><P>Do you have a "Nest Aware" subscription (event video history for the most recent 30 days) or a "Nest Aware Plus" subscription (24/7 video history for the most recent 10 days and event video history for the most recent 60 days)?&nbsp; We've had a "Nest Aware Plus" subscription since 2020; it applies to ALL 1st gen and 2nd gen cameras and doorbells in the same Google Nest "home/structure".</P><P>If you have a 1st gen Nest Aware subscription on your original hardwired camera, those 1st gen subscriptions apply to specific cameras only, and do NOT apply to 2nd gen cameras or doorbells.</P> Sun, 03 Mar 2024 03:08:18 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Battery-cam-is-hardwired-and-won-t-give-24-7-video-history/m-p/602325#M95773 MplsCustomer 2024-03-03T03:08:18Z