topic Re: My cameras show off and will not turn on in Cameras and Doorbells

My cameras show off and will not turn on

DeanBe — Wed, 06 Mar 2024 19:48:39 GMT

I had my cameras installed then decided to change internet providers. I couldn’t find an easy way to connect to the new service, so I deleted everything and started fresh. Did a factory reset on cameras. Set up worked fine including live video as I finished the setup process. When I finished setup the cameras have a white indicator light and Google home shows OFF. I cannot get the cameras to turn on. What should I do to fix this problem?

Re: My cameras show off and will not turn on

MplsCustomer — Wed, 06 Mar 2024 20:23:57 GMT

@DeanBe

Google Nest does not make it easy to update Wi-Fi settings, and removal from the Google Home app, a factory reset, and a reinstall are required.

Some customers in this forum have the same issue you're having because they seem to have inadvertently performed a "Restart" instead of a "Factory reset", since the "Restart" instructions are listed first on the Google Nest Help page. For the battery camera (we have one), you need to press the reset button for at least 12 seconds until you get a steady solid yellow status light followed by a confirmation tone:

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=15130066599319706672-NC#zippy=%2Cnest-cam-battery-or-nest-cam-with-floodlight

Re: My cameras show off and will not turn on

DeanBe — Wed, 06 Mar 2024 20:34:53 GMT

I was sure to do the factory reset. I watched a YouTube video on it and they stressed to hold for at least 12 seconds. I’m willing to go through the entire process once again, if it will resolve my issues. Thoughts?

Re: My cameras show off and will not turn on

MplsCustomer — Wed, 06 Mar 2024 20:42:29 GMT

@DeanBe

Sometimes customers try the reset again and it works, as in this post. I think it's sometimes difficult to get that reset pin depressed.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Reconnection-of-Nest-Doorbell-after-installing-new-modem/m-p/602039/

Re: My cameras show off and will not turn on

zoeuvre — Sun, 10 Mar 2024 14:10:16 GMT

Hi folks,

@DeanBe, I want to check if you managed to see the instruction shared by MplsCustomer to properly reset the Nest Cameras. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks for your help, @MplsCustomer.

Best,

Zoe

Re: My cameras show off and will not turn on

DeanBe — Mon, 11 Mar 2024 20:00:14 GMT

Thanks all. I was able to manage to get my cameras up and running again. I believe part of the problem was with my camera mounts. They were Google nest compatible, but for some reason when I removed the cameras from the magnetic mount or no mount to the new hardware they were affected. I tricked them by adding the magnetic mounts as well. This allowed them to work. I played with the device setup , removed the extra mounts with success. Very strange, but it worked.

Re: My cameras show off and will not turn on

zoeuvre — Fri, 15 Mar 2024 21:56:46 GMT

Hi DeanBe,

Awesome! I'm glad that everything has been sorted out, and I appreciate your sharing the steps you took to resolve this case. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Regards,

Zoe