topic Re: How do I speak to a live person about my camera issues and billing? in Cameras and Doorbells

How do I speak to a live person about my camera issues and billing?

Joelo — Wed, 11 Oct 2023 14:05:36 GMT

How do I contact a live person about my nest cameras

Re: How do I speak to a live person about my camera issues and billing?

MplsCustomer — Wed, 11 Oct 2023 14:36:30 GMT

To talk to someone in Support, you need to use their "Contact" link. You can find the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: How do I speak to a live person about my camera issues and billing?

EmersonB — Fri, 13 Oct 2023 22:56:06 GMT

Hello everyone,

@Joelo, thanks for reaching out here in the Community. How's it going? Were you able to reach our Support team? If you want, you can also share your issues here about your billing and we'll check our options to help you.

I appreciate the help, MplsCustomer.

Best,

Emerson

Re: How do I speak to a live person about my camera issues and billing?

billwulff — Tue, 07 Nov 2023 19:51:25 GMT

Please call me do discuss

***-***-****

Re: How do I speak to a live person about my camera issues and billing?

billwulff — Tue, 07 Nov 2023 19:50:54 GMT

Please call me to discuss ***-***-****

Re: How do I speak to a live person about my camera issues and billing?

MplsCustomer — Tue, 07 Nov 2023 19:48:50 GMT

@billwulff

Google Nest Support does not call people from this forum, and they actually do not want us to post phone numbers.

Use the link in my earlier reply to initiate a phone call with Support.

Re: How do I speak to a live person about my camera issues and billing?

EdmondB — Fri, 10 Nov 2023 21:42:15 GMT

Hello billwulff,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

Re: How do I speak to a live person about my camera issues and billing?

KenMarth — Tue, 28 Nov 2023 00:04:37 GMT

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.

I need someone to call me at ########## about billing for nest

Re: How do I speak to a live person about my camera issues and billing?

Lance_L — Tue, 28 Nov 2023 00:05:50 GMT

Hi all,

@KenMarth, to get in touch with the support team, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat”.

Regards,

Lance

Re: How do I speak to a live person about my camera issues and billing?

customer — Wed, 29 Nov 2023 20:08:09 GMT

I don't need Nest tech support team to call me. I NEED to call THEM. However, the tel. number they have listed and I have used before - 855-469-6378is NO LONGER IN SERVICE. I just wanted to call and speak with someone to get some info on the outdoor camera before ordering it. No contact TELEPHONE # to call them. I simply will NOT buy the NEST camera.

Re: How do I speak to a live person about my camera issues and billing?

MplsCustomer — Wed, 29 Nov 2023 20:12:59 GMT

@customer

Unfortunately, you cannot just call Google Nest Support; they don't publish a support number. You have to use the "Contact Us" link to request a callback. Depending on your locale, you can often get a callback in less than a minute.

Re: How do I speak to a live person about my camera issues and billing?

EdmondB — Fri, 01 Dec 2023 00:06:17 GMT

Hey everyone,

I'd like to jump in here and check if you've seen Lance and MplsCustomer's responses. Let us know if you need more help by replying to this thread.

I appreciate the help, @MplsCustomer and @Lance.

Best,
Edmond

Re: How do I speak to a live person about my camera issues and billing?

Kherrera17 — Tue, 12 Dec 2023 15:25:42 GMT

How can I talk to someone about billing?

Re: How do I speak to a live person about my camera issues and billing?

MplsCustomer — Tue, 12 Dec 2023 15:37:07 GMT

@Kherrera17

Try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: How do I speak to a live person about my camera issues and billing?

Jenelyn_O — Thu, 14 Dec 2023 17:02:30 GMT

Hi folks,

Chiming in — I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

Kind regards,

Jenelyn

Re: How do I speak to a live person about my camera issues and billing?

116106 — Tue, 19 Dec 2023 23:24:05 GMT

I need to speak with a nest tech person

Hello

Re: How do I speak to a live person about my camera issues and billing?

Jenelyn_O — Wed, 20 Dec 2023 15:50:20 GMT

Hi there 116106,

Please visit the link provided by MplsCustomer above then scroll all the way down and hit Contact us. It will guide you on how to speak to our support to inquire about billing.

Best regards,

Jenelyn

Re: How do I speak to a live person about my camera issues and billing?

rdeleonsr — Sat, 23 Dec 2023 12:46:38 GMT

need help sitting up nest wifi

Re: How do I speak to a live person about my camera issues and billing?

Okahoma — Mon, 25 Dec 2023 20:53:44 GMT

my Nest aware subscription complementary) began and ended before I installed an activated nest aware for my doorbell

Re: How do I speak to a live person about my camera issues and billing?

Tkthompson41 — Sun, 21 Jan 2024 16:24:01 GMT

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information

Call me ###-###-####