topic Re: Nest camera will not connect in Cameras and Doorbells

Nest camera will not connect

Lerglov — Mon, 11 Mar 2024 15:15:41 GMT

I believe the nest wire is broken need a replacement

Re: Nest camera will not connect

MplsCustomer — Mon, 11 Mar 2024 16:00:17 GMT

You could try contacting Support for a warranty replacement for what seems to be the optional power cable for a 2nd gen battery camera:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Nest camera will not connect

Lance_L — Mon, 11 Mar 2024 16:55:15 GMT

Hello everyone,

@Lerglov, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Thanks for the help, MplsCustomer.

Best,

Lance

Re: Nest camera will not connect

Lance_L — Wed, 13 Mar 2024 17:40:48 GMT

Hey Lerglov,

We haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance