topic Re: Promo code not accepted for drop cam replacement. in Cameras and Doorbells

Promo code not accepted for drop cam replacement.

John123456789 — Sat, 02 Mar 2024 11:37:43 GMT

Does anyone know how to get the free camera from the dropcam replacement program. I have talked to 6 different people at google and they give me directions and promo codes to use and none of them work!…I have sent over 15 emails and spent over 75 mins on the phone and chat and nothing works!!…Anyone had any luck with getting the free camera they offer in exchange for the dropcam??Thanks

Re: Promo code not accepted for drop cam replacement.

Lance_L — Sun, 03 Mar 2024 11:15:59 GMT

Hi John123456789,

Oh no! That isn’t the experience we want you to have. I’d be more than happy to help you with this.

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

All the best,

Lance

Re: Promo code not accepted for drop cam replacement.

Lance_L — Tue, 05 Mar 2024 13:24:17 GMT

Hey John123456789,

We haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance

Re: Promo code not accepted for drop cam replacement.

John123456789 — Tue, 05 Mar 2024 15:22:50 GMT

I’m done with googles so called Customer service !!!the last email I got from them said that the promo was good and working🤬🤬🤬..

Re: Promo code not accepted for drop cam replacement.

Lance_L — Wed, 06 Mar 2024 12:53:44 GMT

Hi John123456789,

We understand. If you ever change your mind, just fill out the form above, and we'll be here to help.

Best,

Lance

Re: Promo code not accepted for drop cam replacement.

lleonard4 — Fri, 08 Mar 2024 18:08:50 GMT

Hi Lance,

I have tried to get help via tech support chat, tech support phone calls, and this forum and am getting no responses other than "You will hear from somebody soon". I have received one free Nest Cam as a replacement for one of my Drop Cams, but I can't find a way to get the second one promised. I've twice filled out the form requested by tech support in this forum. Can you be more specific about when I and the others with the same problem will get help so I don't have to keep bugging you about this?

Re: Promo code not accepted for drop cam replacement.

Lance_L — Tue, 12 Mar 2024 18:54:50 GMT

Hello everyone,

@John123456789, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

@lleonard4, thanks for joining the conversation. I’m sorry to hear that you’re having the same issue. Can you share the case IDs from your interactions with the support team so I can check what happened?

Keep me posted.

Regards,

Lance

Re: Promo code not accepted for drop cam replacement.

lleonard4 — Tue, 12 Mar 2024 20:17:45 GMT

I believe I sent two forms in. Can you send it to me again and I'll try a third time? Thanks for your help.

Laurie

Re: Promo code not accepted for drop cam replacement.

lleonard4 — Wed, 13 Mar 2024 16:40:17 GMT

Thanks for responding, Lance. Here are my case IDs.

Case opened Monday 3/4:

2-1358000036176

Case opened previous week:

6-2681000035946

If you need anything else, please let me know.

Thanks,

Laurie